Heidi Perry Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, England, United Kingdom

Key contributor working with key industry utilities/funding providers and installers to uphold rigorous standards in line with regulatory requirements.Responsible for checking standards are being maintained, fraud prevention, and internal/external queries are answered to ensure consistency with company strategy, commitments, and goals. Also responsible for liaising with third parties should issues arise.• Responsible for resolving duplicated measures and investigations raised by Ofgem• Maintain strong relationships with external clients, ensuring required evidence is provided within deadlines• Desktop compliance checks of documents, EPC’s and deemed score calculations• Reviewing Ofgem guidelines and publishing communications to the installer network• Report writing and identifying any potentially fraudulent activity • Ongoing technical support to office staff

Newcastle Upon Tyne, United Kingdom

Key Stake Holder working with key industry utilities/funding providers to ensure high standards of works are maintained to governed standards. Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects to ensure consistency with company strategy, commitments and goals with set budgets.• Effectively managing up to 23 clients to ensure top quality service is provided from start to completion of projects including liaising with stakeholders, Directors and customers.• Weekly communication with 28 installers to obtain work schedules, planning dates with field-based staff and collating reports. • Daily management of inspection results and identifying trends which are then reported to the Board of Directors to assist in project improvement.  • Implementation of process improvements to streamline processes and improve productivity.

Newcastle Upon Tyne, United Kingdom

• Management of busy administration function including line management of Administrative Assistant.• Provide Personal Assistant services to Company Director including diary management; producing documents, briefing papers, reports and presentations; organising and attending meetings and ensuring the Director is updated on target performance and any customer issues.• Main point of contact for all customers utilising multiple communication channels such as conference calls, face to face meetings, email and phone calls.• Responsible for contract management delivery which involves regular liaison with stakeholders and customers and real-time solution of customer issues.• Diary management of customer appointments for up to 25 employees.• Devised and maintained office systems, including data management and filing.• Designed and delivered a suite of standard and bespoke customer reports on both scheduled and adhoc basis.• Management of customer paperwork in accordance with specified deadlines.• Responsible for invoice processing, monitoring and reporting.• Management of verification process for internal staff wages and external contractors invoices.• Facilities management for main office.

Newcastle Upon Tyne, United Kingdom

• Responsible for assessing suitability of properties for both insulation and heating works.• Accurately recorded details of measurements taken during on-site visits.• Ascertained and recorded sensitive information from customers.• Booked appointments with customers via telephone and email.• Liaised with stakeholders, customers and when needed third parties arrange appointment visits, inform of outcomes and set targets.• Completed paperwork within specific timeframes.• Managed own workload and diary commitments to maximise efficiency and customer service delivery.

Midlands

• Management of multiple Decent Homes and Fire Risk projects ranging 6 months to 2 years.• Agreed multiple project briefs and actions through liaising closely with internal and external stakeholders including fire brigades, police, councils and utility companies.• Reported to stakeholders, management and team members at given intervals to demonstrate project governance and to provide assurance of project delivery.• Managed project budgets and invoicing control to ensure projects were delivered on time and in budget.• Recruitment, training and line management of staff for specialist projects.• Day by day management of both field staff and targets.• Managed service delivery and manpower plans of above Schemes.• Handled and resolved complaints that arose within the surveying side of the business.

Bachelor Of Science - Bs, Environmental Science

A Levels, Law, Geography, C, D

G.C.S.E'S, • 9 Gsces Including English, Maths And Science All At Level C Or Above