Bridged the gap between clients and technical resources to ensure success of Salesforce Projects. Gather business and technical requirements to guide project scope and implementation. Prepare wireframes and proof of concept mock-ups to ensure build aligns with client vision. Translate requirements into technical solutions and detailed tasks, ensuring client context is central to technical build. Execute Quality Assurance testing of all build and write client-facing test scripts and documentation. Facilitate client-facing reveals and trainings including individualization of content for a diverse user-groups.

Technical resource for multiple concurrent Salesforce Implementation Projects. Experienced in Non-Profit Success Pack (NPSP), Outbound Funds Module (OFM), custom packages, AppExchange Apps, Lightning App Builder, Salesforce Flows, Pardot, and more.Lead client-facing solution reveals, training and documentation to ensure strong user adoption, particularly when delivering complex technical solutions for non-technical users.Experienced with integrated development environments and source code management systems (SFDX, VS Code, GitLab).

Support the advancement of HOPE International through designing and aligning operations across people, processes and products to ensure strong collaboration across departments. Partnering with Experience, Marketing, Development, IT and Finance teams through CRM technical administration and innovation, performance analytics and business operations.

Support the advancement of HOPE International through designing and aligning fundraising operations across people, processes and products. Partnering with CRM and Finance teams to support HOPE's 20+ regional fundraising offices.

Promote and fulfill the mission and vision of HOPE International and equip the Development Team to meet their annual fundraising goal thereby impacting the lives of clients worldwide. Strategically partner with Development Representatives around the country in engaging supporters through event planning, system maintenance and strategic communication. Champion systems of support, with an emphasis on Constituent Relationship Management, to align the daily work of remote teammates with the greater mission of HOPE International. Standardize use of Salesforce for data management through staff training and metric analysis.

Promote and fulfill the mission and vision of HOPE International and equip the Development Team to meet their annual fundraising goal thereby impacting the lives of worldwide. Personally assist five Development Representatives in their daily activities through data entry, email support, strategic planning, event management, research and donor relations support. Empower the Development Team to perform with excellence by the completion of special projects, creating systems and trainings for greater efficiency, and coordinating the annual Stakeholder Summit event. Provide personal support to donors in my care by providing updates on HOPE's work, meeting with interested individuals, and coordinating events to deepen supporters' knowledge of HOPE and global microfinance.

Responsible for growth of school tour network and logistical planning, homestays, recruitment, and training for Road Warrior program. Manage Donor Database: tracking donations, providing tax letters, and maintain accurate financial records and recording. Performed special projects including market research, social media, merchandise marketing, curriculum development, and several other projects.

Promote the work of the Thirst Project by speaking to students of all ages across the United States. Primary goal was to encourage students to work together to fund water projects for communities impacted by the global water crisis.

Met with students individually and in groups to provide academic tutoring on subjects including Sociology, Psychology, Writing, Philosophy, and Business. Also worked with the athletics department to facilitate study tables for student athletes.

Compiled efficiency report for the work of sustainable development non-profits in rural India for donor use. Interviewed tribal villagers and compiled qualitative analysis of rural water development projects.