Finding and maintaining Corporate Accounts , overseeing and finalizing of contract negotiations, Meetings & Events booking and planning, building proposals and working with guest budgets, sports and leisure group contracts. Hotel content and advertising. Prospecting of new business in various market segments while retaining customer relationships for repeat business. Oversee of hotels revenue and financial performance.

AAA 4 Diamond 💎💎 💎 💎 Forbes 4 Star ⭐️⭐️ ⭐️ ⭐️ PropertyHelping create memorable experiences using creative suggestive selling techniques

Started as Assistant General Manager and promoted to General Manager within 60 days.Managed 112 room hotel and team of 25 in busy Hershey market.Hired and trained new employees, demonstrating best methods for serving guests.Provided exceptional service and assistance to guests upon check-in.Increased service scores to "Outstanding" Hilton threshold.Developed and implemented performance improvement strategies and plans to promote continuous improvement.Participated in… Show more Started as Assistant General Manager and promoted to General Manager within 60 days.Managed 112 room hotel and team of 25 in busy Hershey market.Hired and trained new employees, demonstrating best methods for serving guests.Provided exceptional service and assistance to guests upon check-in.Increased service scores to "Outstanding" Hilton threshold.Developed and implemented performance improvement strategies and plans to promote continuous improvement.Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments. Show less

Started as Guest Service Representative, promoted to Guest Services Manager and then General Manager through hard work, dedication, and commitment to success of property.Hired and trained new employees, demonstrating best methods for serving guests.Oversaw day-to-day operations of 95-room hotel.Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.Served as Sales Manager and certified in Hilton's Sales… Show more Started as Guest Service Representative, promoted to Guest Services Manager and then General Manager through hard work, dedication, and commitment to success of property.Hired and trained new employees, demonstrating best methods for serving guests.Oversaw day-to-day operations of 95-room hotel.Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.Served as Sales Manager and certified in Hilton's Sales Leadership program.Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.Received multiple Outstanding Quality Assurance Inspections.OnQ Identity ManagerAssessed reports to evaluate performance, develop targeted improvements and implement changes.In addition to General Manager, performed Sales Manager duties when that position was eliminated for 4 years.Worked with sporting teams, entered rooming lists, negotiated new corporate accounts resulting in increased revenue.Conducted outside sales calls using creative gift ideas to personalize, surprise and delight.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Organized promotional events and interacted with community to increase sales volume.Coached employees in successful selling methods and encouraged cross-selling to drive revenue.Produced contracts, reports, letters, and proposals for clients.Service scores consistently above Brand average.Spirit of Pride Award recipient. Show less