-Drive exceptional Sales, Service & Consumer Experiences- As part of the leadership team collaborate with the Sales, Online & Marketing Directors to align on 360 strategic goals working directly with brand GM. - Support Area Sales & Education Managers with Sales & training development to plan & highlight areas of opportunity across store level. - Manage relationships with key retailer partners to define goals, sales, service & eventing opportunities to meet retailer expectations in key doors such as: Harrods, Selfridges, John Lewis, space nk & Liberty. - Define the Education strategy for the UK Market in line with the global brand and brand strategic pillars.- Collaborate closely with Global VP’s to execute the Global Education & Consumer Experience Strategy. - Oversee two brands annual budgets with a clear ROI. - Be the authority on in-store tools/technologies and servicing to regularly review both quantitative & qualitative data: using KPI’s such as conversion and data capture to Interpret relevant data reports & identifying sales & experience training needs and deliver sales & education solutions.  -Establish, prioritise and implement a learning development journey for all artists & skincare experts as well as Education Managers, Global & Senior PRO Artists. - Create & lead the delivery of new hire onboarding along with bi-annual education conferences. - Manage a team of 3 Education Managers & 8 PRO Artists effectively planning rota’s to leverage business opportunities to maximise the impact of the team across all relevant channels.- Inspire, engage & train over 500 sales advisors at store level to cascade the brand training for the region to hit sales targets & service certification.- Manage multiple London Fashion Week shows per year & the overall artistry execution in line with designers desires. - Leverage La Mer Spa’s regionally & development of Estheticians.

• Assist in the Development of training materials to meet local market needs. • Implement all Training Development Programs in the UK & EU Department Stores.•Support all online Retailers with content & training needs. • Plan & execute an effective training schedule in a cost-effective manner. • Organise Monthly new employee training & refresher training on a monthly basis. • Present Education needs at National Conferences. • Conduct initial product & brand training for any new retailers. • Lead new Product launches & execute in-store customer events to achieve sales targets. • Be the leader in providing product & sales expertise. • Perform in a leadership role during regional brand events. • Inspire teams to perform the Hourglass service rituals. • Ensure sufficient preparation time given to set up & execute trainings.• Plan employee gifting to ensure consistency.• Develop the Cultivation Program ensure GDPR compliant by Region & Country. • Evaluate Education needs in-store, store conditions & communicate to Area Sales Managers. • Work collaboratively in building retailer relationships.• Supported the Director of Sales with the expansion & store launches across Europe. • Educated in Thailand & Singapore. Supported Events in Australia & America.

Responsible for but not limited to: • Driving sales at store level to achieve targets, increasing & maintaining rankings. • Create & monitor team productivity, Sales trackers & set up action plans. • Managed recruitment of all Department stores. • Built strong collaborative relationships with retail partners & teams. • Work closely with Marketing, PR & Press publications. • Supported in store events such as Masterclasses & fashion shows. • Lead in-store Education, Induction training & Business Managers meetings. • Managed 22 accounts across the UK & Ireland - Liberty of London, Harrods White Hall & Salon on the 5th floor, Selfridges Exchange & Trafford. 7 Harvey Nichols, 7 John Lewis doors. Fenwick Brent Cross, Elys of Wimbledon & Arnotts Dublin.

Promoted to Manage, maximise Sales &Ranking within Liberty of London, Regent Street. • 2015 - 2017 successfully grew the business to achieving the first million £ account in the UK, ranking number 1 colour brand in the department. • First quarter of 2017 grew the business at +30% against LY. • At the same time successfully Educated all new Business Managers & Retail Artists across the UK. • April 2017 promoted to Sales & Education Manager of the UK & Ireland.

Launched the first John Lewis Hourglass Cosmetics counter setting the brand up for further growth. Exceeded all target expectations in the first year within a £1.5million refurbished beauty department. Ranking top 10 out of 20 iconic beauty houses regardless of being a very new brand in the UK at the time. Managed to exceed all Sales goals, built customer loyalty & expand the John Lewis retail partnership.

Launched Hourglass Cosmetics on QVC Beauty. Managed the following: - Presenting each show LIVE on air- Product assortment planning per show- Organisation of run of show - Model booking - Planning of Imagery for QVC Online website & TV show - Artistry direction- Content creation - E-commerce host