Heidi Bi Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

►Develop and maintain strong relationships with key accounts (Coca-cola/ Monster Energy/ Beam Suntory) through managing their print, signage and logistics requirements, delivering great service to ensure all projects run smoothly, are delivered on time and within budget.►Manage Coca-cola building signage projects nationwide, ensuring consistency and brand integrity throughout the country with monthly reporting.►Work with all parties involved to ensure POS elements are designed… Show more ►Develop and maintain strong relationships with key accounts (Coca-cola/ Monster Energy/ Beam Suntory) through managing their print, signage and logistics requirements, delivering great service to ensure all projects run smoothly, are delivered on time and within budget.►Manage Coca-cola building signage projects nationwide, ensuring consistency and brand integrity throughout the country with monthly reporting.►Work with all parties involved to ensure POS elements are designed and produced fit for purpose, ensuring all artwork is checked against brand guidelines and all product is delivered accurately and on time.►Fulfilment management (campaign driven) and stock management via online ordering system and asset management system.►Set up weekly WIP meetings with clients to report on project progress and service delivery.Key Achievements:✔Winner of Coca-Cola Amatil NZ supplier of the year award in 2017 as part of the team.✔Managed the launch of food service signage nationwide in 2021, implemented roll out of point of sale across the food service channel successfully. Show less

Auckland, New Zealand

►Maintain and build strong business relationship with clients; develop and extend clientele.►Create and update CRM database; efficiently analyse and monitor performance of customer base on CRM system identifying areas of opportunity and pre-empt customer issues.►Outsource production work and negotiate rate structures to deal with various client needs and maximise customer service outcomes.Key Achievements:✔Achieved key KPI’s over the last 12… Show more ►Maintain and build strong business relationship with clients; develop and extend clientele.►Create and update CRM database; efficiently analyse and monitor performance of customer base on CRM system identifying areas of opportunity and pre-empt customer issues.►Outsource production work and negotiate rate structures to deal with various client needs and maximise customer service outcomes.Key Achievements:✔Achieved key KPI’s over the last 12 months.✔Developed the client base significantly, bringing in 83 new corporate clients ranging from educational institutes to real estate agencies. Show less

Auckland, New Zealand

►Managed and updated CRM system.►Assessed customer needs and provided assistance to clients taking the opportunity to convert inquiries into purchases.►Networked through outbound calling generating new sales leads.

Beijing City, China

►Developed and executed brand management and strategic campaign plans.►Gathered information for customer service improvement, as well as market analysis, by visiting customer retail stores. ►Planned and implemented nationwide promotional activities; developed promotional merchandising materials.Key Achievements:✔Promoted from Account Executive to Account Manager in October 2008.