Hello, I'm Heidi👋🏼 I have 5 years in the tech and startup scene, specializing in hiring, employee engagement, and customer satisfaction. Known for creating a People and Culture department from the ground up and streamlining processes for remarkable results – reduced hiring timelines from 8 to 6 weeks and increased product reviews from 40 to 100. I'm a relationship-builder at heart, passionate about fostering connections and driving success, whether it's with customers or employees. Utilizing my background in Psychology with my experiences in customer service and support, I have been able to transfer these skills into the People Operations and Culture field. I'm always looking for ways to improve the remote workspace culture and keep employees engaged and thriving!I also have multiple experiences working in the CS/CX space. I enjoy providing thoughtful and engaging support to customers, whether it's onboarding them onto different products, creating success plans, or assisting them through various means of support channels. I also have a track record of attaining high customer satisfaction ratings. #PeopleFirst