Heidi Deluca Email & Phone Number

Greenwood Village, Colorado, United States

• Deciphered relevant factual information to aid the court's understanding and enable the court to form judgment.• Collaborated with attorneys to develop strategies to win lawsuits involving a variety of disclosure liabilities.• Reviewed exhibits, court and real estate documents to determine whether disclosure law was violated according to the professional standards of Realtors. • Interviewed clients to obtain information relevant to case to better understand details.• Organized evidence and searched real estate commission positions to support case.• Prepared timelines, graphs, and tables to illustrate and detail professional findings.• Produce report detailing expert witness findings.• Provide deposition and testify under oath at court hearings.Experience:• Gwen Clodfelter & Bethany Lamson 13965 W 6th Place, Golden, CO 80401 09.20–03.21• Joseph & Caroline Forys 2047 Erie Lane, Superior, CO 80027 03.22–09.22• Galuzzi vs Olander Arapahoe County District Court Case 2019cv33002• Hughes vs BSTAR, LLC Jefferson County District Court Case 2020cv30448• Kauffman & Jansma vs Clift Fort Morgan District Court Case 2021cv30007• Jovanovich vs Saint Aubyn Homes Weld County District Court Case 2021cv30106• Dyer vs Glanzhaus, LLC Larimer County District Court Case 2021cv30821• Dyer vs Hicks and Grimes Larimer County District Court Case 2021cv30821• Carson vs Echevarria El Paso County District Court Case 2022cv32050

8300 E Maplewood Avenue #100, Greenwood Village, Co 80111

• Over 2 decades of professional experience helping buyers and sellers.• Mentored 67 new agents to increase their techniques, processes, and competence.• Empowered clients by raising awareness of current market trends then presented all options available to them for informed decision making, regardless of outcome.• Fostered client success by managing expectations and negotiating favorable contract terms.• Managed contracts, negotiations, and facilitated transactions to finalize purchase/sale.• Implemented strategic marketing plans to increase property exposure generating more offers using websites, social media, email campaigns, and holding open houses.• Collaborated with agents representing other side of transaction to provide positive experiences for all parties.• Communicated with buyers to understand their needs, property requirements, and budgets to find their ideal homes.• Advised sellers how to increase property appeal to yield higher returns.• Presented offers to sellers and explained benefits and risks associated with each offer. • Maintained and strengthened client relationships through networking, social media and direct communication to increase referral business and nurture their real estate needs.Specialties:• Luxury Homes• New Construction• Relocation• Condos | Townhomes | Brownstones• Investment Properties• Fix & Flip• Lawsuits Professional Certifications | Designations:• Master Level Certified Negotiation Expert, MCNE®• Pricing Strategy Advisor, PSA®• Seller Representative Specialist, SRS®• Accredited Buyer Representative, ABR®• Real Estate Negotiation Expert, RENE®• Graduate, Realtor Institute, GRI®• Certified Mountain Area Specialist, CMAS®• Seniors Real Estate Specialist, SRES®• Real Estate Collaboration Specialist in Divorce, RCS-D®• Accredited Staging Professional, ASP®• At Home with Diversity, AHWD®

Greenwood Village, Colorado, United States

• Implemented marketing initiatives to promote business development.• Monitored industry trends and competition to develop effective marketing strategies.• Created campaigns and tracked key performance indicators to measure success.• Support sales staff by training client retention strategies and how to secure new business.• Coordinated with Education Director to promote classes and gain market share.

Greenwood Village, Co

Realtor specializing in residential real estate and life transition. Helped Buyers and Sellers navigate real estate market. Advocated for clients keeping their needs front and center. Dedicated to mentoring new agents by demonstrating best practices. Voted Mentor of the Year 2012-2018.Director of Technology & Business Operations responsible for streamlining business operations, marketing, and implementing cutting edge technology initiatives. • Created company website and mobile app improving company branding and awareness.• Implemented software solution integrating the backend accounting system with the agent portal and consumer portal. • Trouble shoot operational and technical issues, developed materials and trained agents on new software.• Identified business inefficiencies, developed strategies to streamline processes and procedures. • Created marketing materials to support recruiting efforts, social media exchange, community involvement, and events.

51237 Danview Technology Court, Shelby Township, Michigan 48315

• Implemented strategies to drive home sales and local market presence.• Organized promotional events and interacted with community to increase sales volume.• Counseled sales representatives with effective techniques to achieve weekly goals.• Dedicated to meeting sales goals and continually finding new customers.• Managed community, ensured model homes, community landscaping and amenities were inviting, well maintained and projected an image of resort lifestyle. • Resolved customer issues quickly to close deals and boost client satisfaction.• Built relationships with customers and community to establish long–term business growth.

4435 Concourse Drive, Ann Arbor, Michigan 48108

• Directed initiatives to improve business strategy and Increased profit by streamlining business operations. • Created company branding: logo, vision, value proposition, product catalog, and marketing collateral. • Initiated company tradeshow participation, developed booth and attended events.• Strengthened client, vendor and supplier relationships through effective communication and resolving conflicts.• Cultivated, maintained and nurtured connections, relationships, and partnerships.

Penn Center Iii, Suite 320, Pittsburgh, Pa 15276

• Collaborate with client site and technical team to Implement customized software solution fully integrated with backend systems.• Conducted business process engineering to determine client objectives and requirements for CRM software platform.• Bridged gap between client site and technical team by deciphering challenges on each side and communicating with each to resolve issues.• Produce training materials and host client training and troubleshooting sessions.

901 Tower Drive Suite 400, Troy, Mi 48098

• Opened 57 new agencies in Michigan, Indiana and Illinois to support corporate expansion initiative.• Managed logistics for each agency opening including ordering of technical equipment and data/communication lines.• Traveled territory to set up systems, implement customizations and provide onsite staff training.• Demonstrated the ability to learn new technologies quickly and multitask effectively.• Reviewed effectiveness of training objectives and implemented updates to maximize learner success. • Trained 187 sales staff to meet company objectives using Siebel Sales Force software solution.

1221 Beale Avenue, Ann Arbor, Michigan 48109

• Provided highly responsible administrative support for Director of College Relations.• Met tight deadlines under pressure while maintaining composure and professional demeanor.• Executed travel arrangements and logistics for visiting foreign dignitaries and executives.• Organized College events including catering, agenda’s, invitations, accommodations, and event staffing.• Coordinated calendars, scheduled meetings, appointments and conferences.• Produce reports by integrating data from different programs and databases.• Managed incoming and outgoing correspondence, phone, mail, email and faxes.• Handled confidential and sensitive information with discretion and tact.

Education record

Education record