Heidi Haynes Email & Phone Number

Birmingham, United Kingdom

National Role

Dignity is a market leader FTSE 250 company. Supporting a national portfolio of corporate partners, my role was to develop and deliver programs that facilitate positive alliances between our business partners; to host meetings and prepare/ present presentations and train/ support staff to maximise value.

West Midlands

• To support the delivery of the region’s Wealth Business Plan; ensuring annual income and volume targets are met by raising the profile of Wealth and driving customer acquisition through internal and external relationships.• Engage senior stakeholders in order to influence key business decisions across the group and maximise wealth referrals. To continually evaluate and improve referral levels to deliver on expected growth. • Develop and maintain a network of ‘Wealth Champions’; to… Show more • To support the delivery of the region’s Wealth Business Plan; ensuring annual income and volume targets are met by raising the profile of Wealth and driving customer acquisition through internal and external relationships.• Engage senior stakeholders in order to influence key business decisions across the group and maximise wealth referrals. To continually evaluate and improve referral levels to deliver on expected growth. • Develop and maintain a network of ‘Wealth Champions’; to train and provide ongoing coaching for team colleagues at all levels.• Top performing National Wealth Business Development Manager 2012 and 2013.• Secured a placement on a notable Management Essentials Programme. Only 20 colleagues across International Wealth were considered to have the required levels of professionalism, experience and expertise. Successfully completed ahead of schedule.Key Competencies• Most proficient and experienced at identifying and developing business opportunity and nurturing that opportunity to deliver uplifts in growth.• Excellent client management skills, ensuring the clients experience meets/ exceeds their expectation; adopting the ethos “people-buy-people”.• Experienced in many banking disciplines including Retail, Commercial and Regulatory both onshore and offshore.• An excellent communicator with extensive training and team building skills; these I use to great success delivering effective group presentations and training of colleagues in both one-to-one or at team events. • Very accurate and excel on close attention to detail; often chosen to proof-read documentation for its content accuracy and relevance.• Naturally warm and friendly character who builds strong business relationships.• An effective team player who is equally effective working remotely on own. Show less

West Midlands

• Recruit, train and manage a team of 8 Business Development Managers. To lead, motivate and appraise team members in order that their individual and collective performance achieves required objectives.• To deliver annual income, balance and volume targets in line with agreed business plans across the Midlands, South West and Wales Regions.• Actively develop and maintain positive, effective stakeholder relationships with key members and their teams.Key Achievements•… Show more • Recruit, train and manage a team of 8 Business Development Managers. To lead, motivate and appraise team members in order that their individual and collective performance achieves required objectives.• To deliver annual income, balance and volume targets in line with agreed business plans across the Midlands, South West and Wales Regions.• Actively develop and maintain positive, effective stakeholder relationships with key members and their teams.Key Achievements• Strong performing Business Development Manager, consistently over achieving targets; finished top nationally against peers.• Successfully implemented processes to build and maintain effective multiple Stakeholder Relationships across all divisions of Wealth and Community Bank. Processes well received and documented, resulting in a strong uplift in performance. Show less

• To Identify, develop and maximise new business opportunities from internal and external sources. To ensure International Accounts, Mortgage leads and International Banking targets are achieved, to include the external business growth of Expatriate Banking.• Arrange and undertake presentations to Area and Local Directors, to include Branch Network, Corporate and Private Banking.• Present at regular internal and external Networking events to identify International opportunities and… Show more • To Identify, develop and maximise new business opportunities from internal and external sources. To ensure International Accounts, Mortgage leads and International Banking targets are achieved, to include the external business growth of Expatriate Banking.• Arrange and undertake presentations to Area and Local Directors, to include Branch Network, Corporate and Private Banking.• Present at regular internal and external Networking events to identify International opportunities and develop this growth potential. Show less

West Midlands

I worked remotely at West Midlands Contact Centre; involving 500 personnel, manage and coach the relationship between Business Banking Telephony and West Midlands Contact Centre. Maintain Team Risk Log and liase with Business Banking Risk.

Various

• Office Manager West Midlands Direct Business/ Commercial Centre.• Branch Manager Lloyds TSB Merry Hill West Midlands.• Branch Manager LloydsTSB “Easibank” Stafford (new style of branch-banking delivery).• Branch Manager Lloyds Bank Merry Hill – Wolverhampton.• Assistant Manager Lloyds Bank. • Sales Coordinator Lloyds Bank.