Heidi Haynes Email & Phone Number

Birmingham, United Kingdom

National Role

Dignity is a market leader FTSE 250 company. Supporting a national portfolio of corporate partners, my role was to develop and deliver programs that facilitate positive alliances between our business partners; to host meetings and prepare/ present presentations and train/ support staff to maximise value.

West Midlands

• To support the delivery of the region’s Wealth Business Plan; ensuring annual income and volume targets are met by raising the profile of Wealth and driving customer acquisition through internal and external.
• Engage senior stakeholders in order to influence key business decisions across the group and maximise wealth referrals. To continually evaluate and improve referral levels to deliver on expected growth.
• Develop and maintain a network of ‘Wealth Champions’; to… Show more
• Develop and maintain a network of ‘Wealth Champions’; to train and provide ongoing coaching for team colleagues at all levels.
• Top performing National Wealth Business Development Manager 2012 and 2013.
• Secured a placement on a notable Management Essentials Programme. Only 20 colleagues across International Wealth were considered to have the required levels of professionalism, experience and expertise. Successfully.

West Midlands

• Recruit, train and manage a team of 8 Business Development Managers. To lead, motivate and appraise team members in order that their individual and collective performance achieves required objectives.
• To deliver annual income, balance and volume targets in line with agreed business plans across the Midlands, South West and Wales Regions.
• Actively develop and maintain positive, effective stakeholder relationships with key members and their teams.Key Achievements
• … Show more
• Strong performing Business Development Manager, consistently over achieving targets; finished top nationally against peers.
• Successfully implemented processes to build and maintain effective multiple Stakeholder Relationships across all divisions of Wealth and Community Bank. Processes well received and documented, resulting in a strong.

• To Identify, develop and maximise new business opportunities from internal and external sources. To ensure International Accounts, Mortgage leads and International Banking targets are achieved, to include the external.
• Arrange and undertake presentations to Area and Local Directors, to include Branch Network, Corporate and Private Banking.
• Present at regular internal and external Networking events to identify International opportunities and… Show more
• Present at regular internal and external Networking events to identify International opportunities and develop this growth potential. Show less

West Midlands

I worked remotely at West Midlands Contact Centre; involving 500 personnel, manage and coach the relationship between Business Banking Telephony and West Midlands Contact Centre. Maintain Team Risk Log and liase with Business Banking Risk.

Various

• Office Manager West Midlands Direct Business/ Commercial Centre.
• Branch Manager Lloyds TSB Merry Hill West Midlands.
• Branch Manager LloydsTSB “Easibank” Stafford (new style of branch-banking delivery).
• Branch Manager Lloyds Bank Merry Hill – Wolverhampton.
• Assistant Manager Lloyds Bank.
• Sales Coordinator Lloyds Bank.