Heidi Hendricks Email & Phone Number

Seattle, Washington, United States

Remote

• Plan and execute global early in career programming. • Lead employee engagement and onboarding programs for Oracle Cloud Infrastructure (OCI) and newly formed Oracle Health & AI (OHAI) following acquisition with 12,000 and 8,000 employees.• Expand onboarding programs globally across North America, India, JAPAC, and EMEA, delivering a core and common experience; work with Works Counsel to review and approve training materials and communications based on location. • Gather requirements to build a reporting dashboard to monitor employee participation and onboarding performance.• Shift technical training to be offered only to specific roles rather than all employees, increasing satisfaction by 15%.

Seattle, Washington, United States

• M365 Compete Marketing: Wrote training scripts to teach M365 sellers about competitors and competitive positioning, planned and executed recording with Studio team, and published them on internal sales readiness channels.• Global Learning & Development: Implemented and maintained project plan, issues tracker, communication plan, and change management plan for Tier 1 project – “New Employee Orientation” to elevate a one-day employee orientation to become a year-long program. Led weekly PM cadence between three teams. Developed and implemented testing strategy for all phases of design.

Snoqualmie, Washington, United States

• Wrote business plans for a men’s skincare line and trialed one product idea (knit hats) using Amazon Seller platform. • Sold jewelry, accessories, and skincare to consumers with an average monthly sales of $5,000-$8,000.• Coached a team of 10 sellers with a focus on customer retention and sales, resulting in 60% of recurring clients.

Redmond, Washington, United States

• Developed sales plays for specialist sales teams based on forecasting data based on region to identify target customers.• Scaled sales plays to worldwide sales force via specialist sales leadership community, orchestrating community events and readiness and enablement programs and establishing rhythm and platform for quick adoption by 4,000+ employees.• Spearheaded transformation of sales methodology leveraging CEB research and Challenger sales model, communicating new framework to over 2,000 sellers during sales conference; implemented leadership development program for 300 sales leaders.

Seattle, Washington, United States

• Managed a five-member staff, 20 developers/technical staff, and numerous vendors to build applications and manage reporting.• Enterprise Data Management/Business Intelligence: Defined and executed master data management program spanning all lines of business. Consolidated three primary data warehouses to improve reporting efficiencies. Created and executed roadmap. • Enterprise SharePoint / Enterprise Content Management Rollout: Delivered Enterprise SharePoint, including business case and funding justification, development and deployment. Upgraded environment four times, expanded infrastructure, and moved data centers twice. Consolidated three disparate SharePoint environments to increase efficiency.• Compliance/Regulatory: Developed, deployed, and supported application to enable management of dormant escrow files, increasing disbursement rates by 21% and eliminating unnecessary FTE positions, saving $200K annually in Pacific Northwest. Developed, deployed, and supported application for training compliance mandated by OCC and application to track requests for access to financial systems. Set up feed from data warehouse to aid in fraud prevention efforts. • Banking: Led v-team for requirements gathering, performed assessment and project charter for consolidation of several wire board applications into one standard enterprise-ready wire board application, resulting in overall savings of $2M+.