Heidi Hoffman Email & Phone Number

Hello, I'm Heidi Hoffman, currently serving as the Director of Operations, where I've honed my expertise in optimizing workflows and driving strategic initiatives to enhance organizational efficiency.In my role, I collaborate closely with legal leadership to develop and implement strategic initiatives aligned with overall business objectives. I've spearheaded numerous process improvements and automation initiatives, resulting in substantial cost savings and productivity gains. For instance, I streamlined pipelines to boost liquidation by 30% and reduced time spent on procedures by 25%, all while eliminating human error through automation. Additionally, I've led cross-functional projects, such as operational implementations for legal stages, and managed relationships with external legal service providers, negotiating favorable contracts and service agreements.I am passionate about leveraging my skills in strategic planning, process improvement, and senior leadership to drive tangible results and make a meaningful impact on organizational success. I thrive in dynamic environments where I can collaborate with stakeholders to identify opportunities for improvement and implement innovative solutions.My core competencies include strategic planning, problem-solving, process improvement & automation, project management, senior leadership, operation management, business development, written & verbal communication, and Microsoft Office Suite proficiency.I also possess advanced technological skills in legal technology tools, data analytics, SharePoint, and workflow automation, enabling me to optimize operational processes and enhance departmental performance.If you're seeking a seasoned professional with a robust understanding of legal operations and a track record of driving positive change, I would welcome the opportunity to discuss how my skills and experience align with your needs. Please feel free to contact me via LinkedIn or email at hshfoffman1@gmail.comThank you for considering my candidacy. I look forward to the possibility of contributing to your team's success.

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  Director Of Operations

  Glasser And Glasser, Plc

  Nov 2013 - Present - Norfolk, Virginia, United States

  ● Streamline pipelines to boost liquidation and eliminate human error through automation, resulting in a 50% uptick in production and a 25% reduction in time spent on procedures● Conduct weekly meetings with clients and management meetings to evaluate service performance metrics, and scorecards, and identify areas for progress, leading to a 60% growth in client contentment● Negotiate with and onboard vendors to meet client needs while decreasing employee salary expenses by 30%● Manage collections department consisting of 10 teams totaling 130 employees, coordinating with internal and external stakeholders to improve departmental efficiency● Spearheaded operational implementations and pipeline enhancements for all legal stages within the collections department ● Developed innovative procedures to comply with updated client requirements, ensuring daily tasks aligned with company protocols ● Encourage a culture of continuous improvement and growth within the department, enhancing employee retention● Developed automated production reporting to track staff achievements and monitor monthly goals, triggering an 30% jump in productivity● Establish and continuously measure departmental key performance indicators ● Perform cross-departmental trainings on legal policies and procedures ● Design, implement, manage and oversee all operational aspects of department, including financial management, contract management, legal technology and vendor management● Create effective reporting to monitor and evaluate inventory to meet client expectations and expand market share ● Develop and implement office initiatives that increase efficiency and assure legal department remain compliant with client requirements as well as local and state regulations. ● Responsible for multiple projects with strict deadlines

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  Tidewater Community College

  4.0