Heidi Patterson Email & Phone Number

Canada

Reviewed and processed customer identification at the onboarding level in accordance with company policies and procedures and as prescribed by FINTRAC, PCMLTFA and their associated regulations. Assessed client documentation for validity and followed up with customers when required. Communicated and responded to internal stakeholders and client queries. Ensured all data, documents and information collected were compliant. Reported unusual transactions and behaviours aligned with reporting policies and procedures. Demonstrated strong analytical and investigative skills through identifying STRs and UARs and assisting with AML investigations and reporting. Identified fraudulent identification and documentation.

Truro, Nova Scotia, Canada

Consulted, managed and compiled data for the completion of a large website and catalogue update and re-design. Inclusive analytical review of technical product spec sheets for the design, compilation and roll-out of a large internal product catalogue. Conducted on-going research of competitors and marketing trends. Developed strategic advertising based on market trends and maximum company exposure.

Bible Hill, Nova Scotia, Canada

Home-based sole proprietorship offering project management, research and marketing consultation.

Truro, Nova Scotia, Canada

Conducted transactions for both individuals and business customers related to the Registry of Motor Vehicles. Responsible for cash handling and balancing, the issuance and custody of serial and non-serial numbered inventory in accordance with established policies and procedures. Researched and obtained necessary confirmation through the Registry of Joint Stocks to verify business identities, ownership and signing authorities rleevant to transactions of ownership.

Truro, Nova Scotia, Canada

Responsible for providing all administrative duties to the Executive Director, Support Worker, and members of the Board of Directors. As the first contact person for the Centre, I greeted clients and welcomed them into a safe space in an appropriate, empathetic, and personable manner. Recognition as an integral support staff member for the Centre. Liaison for communications with funding partners, media, contractors, board members, committee members, and staff. Additionally, I spearheaded the "Winter Warmth" campaign to support the seasonal clothing needs of the community.

Truro, Nova Scotia, Canada

Provided administrative and legal support in a highly demanding and fast paced law firm with critical filing deadlines. Coordinated directly with the Courts. Developed and drafted legal correspondence, reports, notices, briefs, affidavits and pleadings. Liaised with clients, solicitors, court staff and the Judiciary. Managed lawyer schedules, entered billings and prepared client accounts. Organized and maintained a large client base. Conducted legal and investigative research for the preparation of affidavits and briefs. Interpreted and implemented relevant legislation, acts, case law, civil procedures, court procedures and internal firm policies on a daily basis.

Truro, Nova Scotia, Canada

Confidential administrative support to the judiciary and clients of the court system. Received and balanced funds received from fine payments. Entered and received data from multiple automated systems and networks, including JEIN. Entered Summary Offence Tickets, Criminal charges, hearing results from court appearances. Prepared, often complex, court orders while applying relevant acts, statutes, policies and procedures. Administrative support to Sheriff Services, including the garnishing of wages and accounting services. Collaborated with a diverse clientele and team. Coordinated, managed, recorded, transcribed and entered exhibits for court appearances. Performed Judicial duties as Justice of the Peace, including issuing summons and subpoenas, taking of oaths and affirmations, endorsing warrants and issuing the laying of charges form Peace Officers.

Truro, Nova Scotia, Canada

Data entry and property value assessments calculated for all properties in Northern Nova Scotia in accordance with established policies and procedures. Maintained security of and performed records management (both digital and paper); account Maintenance; client inquiries; clerical support to Property Assessors and Management; consultation and collaboration with the Registry of Deeds and Land Information Officer.

Halifax, Nova Scotia, Canada; New Glasgow, Nova Scotia, Canada

Conducted transactions for both individuals and business customers related to the Registry of Motor Vehicles. Responsible for cash handling and balancing, the issuance and custody of serial and non-serial numbered inventory in accordance with established policies and procedures. Researched and obtained necessary confirmation through the Registry of Joint Stocks to verify business identities, ownership and signing authorities rleevant to transactions of ownership.

Working Towards A Full Cams Certification, Financial Crimes

Ctma (Certified Transaction Monitoring Associate), Financial Crimes