Heidi Legein Email & Phone Number

Norway

Managing a new MICE agency in Norway to answer to the demand of more complex and higher level MICE events for global clients.Product launches, brand activations, conferences & incentives all over Norway and virtually, with focus on innovation and sustainability.Consultancy on digital strategy including new marketing techniques, digital hubs and online communities, as well as innovative virtual and hybrid event formats.Creativity - Fast Response - Understanding & Excellent delivery.

Norway

Launching a new MICE agency in Norway to answer to the demand of more complex and higher level MICE events for global clients.Creativity - Fast Response - Understanding & Excellent delivery.

Stavanger

Destination management incoming MICE.

Stavanger Area, Norway

Create tailor-made programs for incoming groups, project management onsite, price negotiations, venue sourcing and contracting.Cruise ship handling and dispatch.

Stavanger Area, Norway

Short term project to attract a different audience of buyers to the company.Create a new and fresh approach in marketing and sales through social media and renewal of processes.

Cairo

Sales, Marketing, Customer Retention for European Companies

Cairo

Teaching Business and Conversational English to Company Employees and Private groups of all levels

Cairo, Egypt

Worldwide travel services

Cairo - Egypt

Sales & Marketing for all inbound travel services to Egypt

Cairo - Egypt

Import - Export

Bruges Area, Belgium

Commercial Support

Corfu

Responsible for all Thomas Cook holiday products in destination for Belgian, Dutch and French market.Quality and complaint management, leading a team of representatives, managing destination sales through coaching and mentoring.Training of new team members in sales techniques, rhetorical skills and problem solving and assess for career development.Crisis management, customer service management, product development.Business relations with all local providers, hotels and service partners.

Sharm El Sheikh

Manage all Thomas Cook operated - and partner flights arrivals/departures in destination for German, Belgian, Dutch and French touristic market, manage a team of airport representatives,registrations, delays and overbookings, coach and transfer services.

Turkey

Lead a team of representatives in destination involving coaching, sales and skills training, quality assurance on all products, hotels, partners and contract liaison. Complaint and customer service management.

Thailand

Responsible for welcoming guests, information meetings, tour sales for Belgian, Dutch, French and German market in a large portfolio of hotels. Handle flight arrivals/departures, transfers, changes in bookings. Report on destination issues and trends.

Croatia - Tunesia

Welcome guests, give information sessions about the destination, excursion sales, customer service.