Heidi Adams Email and Phone Number
Heidi Adams work email
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Heidi Adams personal email
Knowledge is like electricity. It needs to flow to be useful. There needs to be a source, an effective conductor and a device capable of making use of it. Good training helps complete the circuit.My years of training for companies big and small are the result of a commitment to creating an environment where as the individual succeeds, the company thrives. Every training is an investment in a company's greatest asset, its people. Designing, developing and improving employee and customer training keeps companies at the top of their game.
Eversource Energy
View- Website:
- eversource.com
- Employees:
- 8054
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Learning And Development ConsultantEversource EnergyDedham, Ma, Us
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Sr. Partner Learning And Education ManagerLytx, Inc. Dec 2020 - PresentDemonstrated expertise in designing, implementing, and scaling comprehensive training programs that drive performance, engagement, and growth across diverse partner ecosystems. -
ConsultantPowerhouse Consulting May 2020 - Dec 2020 -
Training & DevelopmentEzcater Mar 2015 - Apr 2020Boston, MaAs the founding member of ezCater's Customer Operations Training team, I organized, scheduled and facilitated all new hire orientation sessions, introducing people to the company’s culture and operations. Designed, developed, and implemented new hire, and continuous training curriculum, equipping all customer service employees with information, tools, and resources that empower them to thrive.Grew the training team to 10 trainers across multiple locations, creating facilitation guidelines and standards, selecting, hiring and onboarding and training new trainers and coaches.Created and maintained the Customer Service Methods & Procedures materials ,providing critical how-to guides and resources for the Customer Operations Team.Partnered with CRM developers for systems development, testing, documentation, roll-out, training, and troubleshooting.Developed and implemented new hire proficiency testing through Quality Assurance metrics. -
Client Relations Care Manager/TrainerTnci Nov 2011 - May 2013Greater Boston Area• Managed high volume customer contact team, handling hiring, training and improving qualitative and quantitative call center measurements by development of employees, supporting switched, dedicated and VoIP telecom products• Resolved customer escalations, including customer technical issues, account review, billing disputes and adjustments• Built trusted relationships with direct customers, suppliers, vendors, and telecom • Provided ongoing training support to Client Relations and key operational departments
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TrainerTnci Apr 2009 - Nov 2011Greater Boston Area• Developed the training position, creating new employee orientation, departmental learning paths, HR required training, and new hire interview testing• Designed, developed, and implemented Client Relations new hire training curriculum, including pre-/post-assessments• Directed company-wide system and new product training, providing ongoing support to all departments through job aid development and training sessions• Performed all training admin functions, including coordination, planning, scheduling, and documentation production• Partnered with IT for new product and systems development, testing, documentation, roll-out, training, and troubleshooting• Received the Clear Head Award presented by peers for “clear-headed thinking and open-mindedness”
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Corporate Trainer/Method & Procedure WriterVerizon Nov 1998 - Dec 2005Greater Boston Area• Created and maintained Method and Procedure documentation for Wholesale services• Acquired new technologies and processes to provide timely and accurate support to trainers and customer service providers.• Trained managers, customer service providers, and order writers in products and procedures nationwide• Created new material used throughout the company to more effectively to train professional, technical, and hourly staff: programs included new employee orientation, Sales, Customer Service, Switched and Dedicated Telecom products, ISO certification, and over 10 proprietary software systems• Delivered live, Webex, and recorded training• Created and provided expedited training during crises from labor disputes and terrorist activities -
General And Major Business Service RepresentativeVerizon Nov 1996 - Nov 1998Greater Boston Area• Provided support via telephone regarding a broad range of communication services, and problem resolution• Met or exceeded all sales quotas and customer satisfaction survey targets• Improved Call Center reporting documents reducing time and effort required to produce those reports -
Operator TrainerLathum'S Answering Service Sep 1994 - Nov 1996Greater Boston Area• Provided OJT training for new hires to the operator position transcribed accurate & confidential messages for local medical practices & businesses
Heidi Adams Skills
Heidi Adams Education Details
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Adult And Organizational Learning -
Strategic Human Resources Leadership -
Instructional Design And Technology -
Project Management -
Eagle Group UsaInternal Quality Auditor Iso 9001 -
Social Work -
Women'S Technical InstituteTechnical Writing
Frequently Asked Questions about Heidi Adams
What company does Heidi Adams work for?
Heidi Adams works for Eversource Energy
What is Heidi Adams's role at the current company?
Heidi Adams's current role is Learning and Development Consultant.
What is Heidi Adams's email address?
Heidi Adams's email address is ha****@****ter.com
What schools did Heidi Adams attend?
Heidi Adams attended Suffolk University, Cornell University, University Of Maryland Global Campus, The George Washington University, Eagle Group Usa, Concordia College-New York, Women's Technical Institute.
What are some of Heidi Adams's interests?
Heidi Adams has interest in 2013 Baa 10k, 2012 Baa 1/2 Marathon, Baa 5k, 2012 Halfway Cafe 5k, 2012 Four On The 4th, 2012 Wellsley 1 Mile, Running, 2011, 2012, Animal Welfare.
What skills is Heidi Adams known for?
Heidi Adams has skills like Training, Call Centers, Crm, Telecommunications, Customer Service, Training Delivery, Troubleshooting, Creation Of Training Materials, Microsoft Word, Powerpoint, Instructor Led Training, Telephony.
Who are Heidi Adams's colleagues?
Heidi Adams's colleagues are Nikita Zaharov, Zugelly Ortiz, Justin Blades, Michael Gerken, Aaron Byrne, Kara Lahey, Tim Waldron.
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Heidi Adams
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