Heidi Michaud Email & Phone Number

United States

Massachusetts, United States

Work with Sales and Account Executives to understand the customer’s business, industry, and specific challenges they are trying to solve. Subject matter expert of all Poppulo’s SaaS products and services to best align the customer’s requirements and needs. Develop proposals, quotes, and statements of work for potential customers ensuring the proposed solution is both technically feasible and aligned with the customer’s budget. Conduct a competitive analysis highlighting the advantages of Poppulo’s products and services compared to competitors. Stay current with industry trends, new product features, and emerging technologies. Create and deliver presentations and demonstrations to potential customers, Internal Sales Representatives, Customer Success Teams, Product Teams, and Solutions Engineers on new functionality and products.Survey current product offerings and determine possible new product packages to help sales align more strategically to potential clients.Analyze and provide process improvements to internal workstreams.

Home Office

I worked daily with Legal management and ethics and compliance managers for Fortune 500 companies. I successfully onboarded my customers to the NAVEX reporting software, coinciding with their ethics and compliance software. Working as a Solutions Consultant within the Professional Services group at NAVEX. My accomplishments include:• Managing multiple projects and acting as a liaison between internal departments and our customers to communicate and deliver accurate and thoroughly scoped business requirements. • Work with customers to evaluate and analyze existing processes, systems, and needs to recommend, design, and implement best practices with an array of Navex software. • Assist companies to improve the capturing, investigation, and resolution of ethics and compliance reports, concerns, and questions across their organization. • Provide guidance and train customers in the utilization of NAVEX analytics and benchmarking software. • Effectively communicate with all stakeholders. • Be the voice of the customer to provide feedback to NAVEX management • Provide companies the ability to leverage the largest database of hotline and incident management analytics to show their compliance program effectiveness.• Provide process improvement strategies to NAVEX management• Create software process documentation for customers

Norwood, Ma

I operated as customer success, project manager and owner of the portfolio of sales enablement platforms created for worldwide direct and channel partners. I successfully collaborated with WW sales and channel partners to understand needs and provide best-in-class portfolio of sales enablement platforms.My accomplishments include:• Commended for saving $8M by implementing cost-saving initiatives that addressed long-standing problems.• Acknowledge as “Best in Class” by serious decisions with the Portfolio platform of the year award. This is the industry leading sales enablement platform ranked #1 by the channel partners for the platform.• Managed the coordination, implementation, and measurement of key strategies in the areas of Sales Enablement, which included content, learning effectiveness, and training for technical and non-technical sellers.• Spearheaded the restructuring and development of the platform according to the needs of the users and created test plans for improvements.• Provided training as the Subject Matter Expert (SME) and maintained user feedback and future functionality possibilities.• Communicated with various stakeholders, Business units, customer experience team, customer solutions team and the channel team (internal/ external) to maximize sustained competitive advantage.• Played a critical role in recommending improvement and enhancements for the platforms.• Point of Contact (POC) for the redesign of the portfolio of platforms and specific enhancements.• Customer success manager assisting direct Sales, BU's, and others in the use of the sales enablement platform. Continuously built and enhanced the Sales Enablement platform to find pertinent information for the needs of sales and customers.• Oversaw quality assurance program, including on-site evaluations, internal audits, and customer surveys.• Boosted customer satisfaction by resolving sales needs, resolved problems, improved operations, and provided world-class client support.

As an Accounts Receivable Manager, I engaged with auditors on annual audits and realized compliance with governmental tax guidelines. I also instituted updated production, productivity, quality, and customer service standards to optimize company financial standing. I managed accounting operations, including journal entries, collection efforts, reconciliations.My accomplishments include:• Managed and prepared bills receivable, invoices, and bank deposits and completed daily process adjustments to maintain accuracy.• Acknowledged by senior leadership for efficiently reconciling accounts and resolving internal variances and discrepancies in external documentation.• Successfully posted revenues by verifying and entering transactions from lock box and local deposits.• Performed field audits on a wide variety of internal operations, developed process improvements to increase efficiency and productivity, and presented to management for approval.• Reconciled daily AR ledger and verified proper posting and resolved valid or authorized deductions by entering adjusting entries. • Charged with updating aging reports based on daily audits, verifying discrepancies, and resolving clients' billing issues.• Played a key role in maintaining records by imaging invoices, debits, and credits.• Oversaw and processed incoming payments in accordance with established financial policies.• Directed five-employee team while managing day-to-day accounting processes and financial accuracy.• Compiled and generated all required documentation and files for account audits and completed reviews.• Mentored, trained, and delegated tasks to five team members to meet / exceed specific department goals.

Norwood, Massachusetts, United States

I organized and managed bi-annual team-building events for the CFO and CIO and their departments of approximately 200 people at Analog Devices, Inc. Expert in all elements of event planning, including vendor management, contract negotiations, timeline development, logistics, design, theme, and budget administration. • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, and budget administration. • Evaluated existing plans, processes, and events planning processes to identify opportunities for improvement. • Managed administrative logistics of event planning, including contract signing, event booking, and event promotions. • Supported the CFO and CIO by developing status reports on activities related to planning, scheduling, cancelation inquiries, resourcing, risk mitigation, and proposal development for various events.

Certificate, Project Management

Activities and Societies: The Managing projects course covered all aspects of project management

Credit Business Associate, Accounting And Finance

Financial Accounting Course - Completed April 2015 Financial Statement Analysis Business Credit Principles Course