Heidi Michaud Email & Phone Number

United States

Massachusetts, United States

Work with Sales and Account Executives to understand the customer’s business, industry, and specific challenges they are trying to solve. Subject matter expert of all Poppulo’s SaaS products and services to best align the customer’s requirements and needs. Develop proposals, quotes, and statements of work for potential customers ensuring the proposed.

Home Office

• I worked daily with Legal management and ethics and compliance managers for Fortune 500 companies. I successfully onboarded my customers to the NAVEX reporting software, coinciding with their ethics and compliance.
• Managing multiple projects and acting as a liaison between internal departments and our customers to communicate and deliver accurate and thoroughly scoped business requirements.
• Work with customers to evaluate and analyze existing processes, systems, and needs to recommend, design, and implement best practices with an array of Navex software.
• Assist companies to improve the capturing, investigation, and resolution of ethics and compliance reports, concerns, and questions across their organization.
• Provide guidance and train customers in the utilization of NAVEX analytics and benchmarking software.
• Effectively communicate with all stakeholders.

Norwood, MA

• I operated as customer success, project manager and owner of the portfolio of sales enablement platforms created for worldwide direct and channel partners. I successfully collaborated with WW sales and channel partners.
• Commended for saving $8M by implementing cost-saving initiatives that addressed long-standing problems.
• Acknowledge as “Best in Class” by serious decisions with the Portfolio platform of the year award. This is the industry leading sales enablement platform ranked #1 by the channel partners for the platform.
• Managed the coordination, implementation, and measurement of key strategies in the areas of Sales Enablement, which included content, learning effectiveness, and training for technical and non-technical sellers.
• Spearheaded the restructuring and development of the platform according to the needs of the users and created test plans for improvements.
• Provided training as the Subject Matter Expert (SME) and maintained user feedback and future functionality possibilities.

• As an Accounts Receivable Manager, I engaged with auditors on annual audits and realized compliance with governmental tax guidelines. I also instituted updated production, productivity, quality, and customer service.
• Managed and prepared bills receivable, invoices, and bank deposits and completed daily process adjustments to maintain accuracy.
• Acknowledged by senior leadership for efficiently reconciling accounts and resolving internal variances and discrepancies in external documentation.
• Successfully posted revenues by verifying and entering transactions from lock box and local deposits.
• Performed field audits on a wide variety of internal operations, developed process improvements to increase efficiency and productivity, and presented to management for approval.
• Reconciled daily AR ledger and verified proper posting and resolved valid or authorized deductions by entering adjusting entries.

Norwood, Massachusetts, United States

• I organized and managed bi-annual team-building events for the CFO and CIO and their departments of approximately 200 people at Analog Devices, Inc. Expert in all elements of event planning, including vendor.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, and budget administration.
• Evaluated existing plans, processes, and events planning processes to identify opportunities for improvement.
• Managed administrative logistics of event planning, including contract signing, event booking, and event promotions.
• Supported the CFO and CIO by developing status reports on activities related to planning, scheduling, cancelation inquiries, resourcing, risk mitigation, and proposal development for various events.

Certificate, Project Management

Activities and Societies: The Managing projects course covered all aspects of project management

Credit Business Associate, Accounting And Finance

Financial Accounting Course - Completed April 2015 Financial Statement Analysis Business Credit Principles Course