Heidi Mucha Email & Phone Number

North Ogden, Utah, United States

Ogden, Utah, United States

Established and fostered customer relationships through consultative selling approaches, understanding the individualized needs of each retailer based on their specific programs, goals and markets.Developed strategies for sales growth by generating and analyzing reports on existing business, identifying new opportunities, and researching market conditions and trends.Created sales team training materials and courses and executed training itineraries, supervised salesteams, and worked in coordination with branch management nationwide to implement and measuresales strategy and budget progress.Negotiated customer and supplier contracts, and composed submissions for RFQ/RFPs.

Ogden, Utah

Achieved profit targets through budget control strategies and sales planning, reducing operational expenses by 27.2% of GP and increasing PBIT 151.9%.Boosted annual sales 49.9% by developing relationships and providing a consultative selling approach with grocery wholesale executives, store directors, and department managers at 500+ retail locations. Fostered supplier relationships, continuously monitoring quality and reliability and resolving issues to maintain a 98.5%+ fill rate to our customer base while managing inventory levels and turns.Supervised administrative, sales, and operations teams by organizing training, creating schedules and managing workflow to meet business demands, and providing clear objectives and performance policies. Facilitated national leadership meetings and drove business process improvement initiatives developed through analysis of current practices and research of market changes.

Ogden, Utah

Prudently self-educated in various job functions including all warehouse positions and purchasing, taking on 75+ vendor lines and exceeding 98.5% fill rate in all branches nationally.Enhanced operations by troubleshooting inefficiencies, improving process designs, and creating the corporate operations manual based on input and requirements from employees and managers.Suggested and implemented strategies to control costs, eliminating bottlenecks and improving purchasing and warehousing processes to increase efficiency in flow of inventory.Grew and diversified customer accounts, proactively identifying and capitalizing on emerging business opportunities within the retail and processor segments.Cultivated strong professional connections through customer visits, sales and business review presentations, and organizing and participating in industry trade shows.

Ogden, Utah

Serviced a territory of 140+ retail accounts while increasing existing revenue and establishing new outside business to drive sales goals.Presented innovative ideas for fresh food packaging and promotions to drive store revenue and ensure satisfactory inventory turns within our warehouse.Developed and maintained relationships with store management through regular meetings, demonstrations, marketing communications, and industry events.Collaborated with vendors and procurement team to source, design, quote, and order stock and custom items, creating individualized branding for clients.Generated and analyzed sales reports to discover growth opportunities and manage inventory categories to mitigate dead inventory.

Ogden, Utah

Handled communications between staff and customers, including producing error-free correspondence and fielding incoming calls, emails, and visitors while maintaining consistently high customer satisfaction ratings.Managed warehouse receiving schedule, considering staff workloads and task times, customer fill rate, and carrier delivery parameters.Supported meetings by arranging spaces, equipment, and supplies, preparing documentation, and completing meeting notes with high attention to detail.Assisted with management, sales, and operations projects, including assembling and categorizing physical and digital files for proper tracking and required recordkeeping.Organized travel, including ground transportation, flights, accommodations, and restaurant and event reservations, and produced detailed itineraries for staff members and guests.

Salt Lake City, Utah, United States

Trained, coached, and supported a team of 600+ direct sales representatives in the Western region to build and continually grow their personal business for success.Planned, organized, and facilitated business-driving team meetings, trainings, presentations, and communications for my team as well as the 3,000+ sales representatives nationwide.Educated representatives on business practices, product uses and features, sales techniques, and customer service practices to ensure customer satisfaction and continued loyalty.Monitored team key performance indicators while working to consistently improve those statistics through training, creation of incentive programs, and motivational exercises.Analyzed sales trends based on historical data and current market to determine how to drive team sales and close performance gaps.

Ogden, Utah

Managed accounts for all small business and amenity customers in the assigned sales region by maintaining product order and delivery schedule, handling special requests, and providing product knowledge and recommendations to supplement regular orders and increase sales. Responsible for conveying needs and product availability between customers and sales center via phone and written communications.Entered sales orders with accuracy, and followed up with clients through and after the delivery process to ensure customer satisfaction goals were met.Adjusted marketing communications, delivery schedules, and order size based on promotions, client events, and seasonal demands.Provided support to other departments and territories when customer and business needs demanded increased productivity.

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

President's List, Dean's List

Bachelor Of Science, Business Administration

President's List, Dean's List