Heidi Samuelsson Email & Phone Number

Copenhagen, Capital Region, Denmark

Denmark, Ballerup

CSC - Copenhagen

Client Deliver Manager for the Nordic Region accountable for CSC delivering IT Services to a Global Customer having various businesses in many countries. Direct involvement in daily service reviews with the primary objective of ensuring that service levels are being met and to customers satisfaction. Working with delivery teams from all over the.

For this period of time I was the manager for both End User Technology Service as well as Field Operations. I had 35 direct reports based in various locations. Working closely together with our Global Organisation as well as near-shore and off-shore teams.

Managing a department of 20 engineers supporting Nordic customers - End User Technology Service (Desktop Engineering): Responsible for managing the desktop infrastructure and all the desktop/laptops for several Nordic Customers. SOE Build and maintenance Application packaging Application packaging test and distributionAnti Virus ManagementSecurity Patching.

Management of 23 engineers doing on site support for several customers in many locations. Primarily supporting desktops/laptops and all the end users.

Management of the IT department delivering IT services to 14 offices in 8 countries. Management of staff in Denmark, but also remote management of technical staff in several countries.Was a part of the EMEA IT management team.Held this position last 4 years before Motorola chose to outsource all IT globally to CSC in 2003.

Genreal user support to Nordic Offices Account administrationAdministration of Exchange server and mailboxes.Server administration – directory structure/groups/permissions.Security patching - workstations and servers.Asset ManagementIMAC work.Network patching.Crises management plansDisaster recovery plansPABX and telephone administrationAdministration of.

Mainframe batch jobs, backups and print.Working shifts

Cobal programming for Finance Department reporting

Worked in Finance department a year after finishing my education

Hired as allrould trainee Finance departments in Storno A/S (later Motorola A/S)Worked in several of the departments - Accounts Payable - Accounts Receivable - Went to HMX business school during this education.