Heidi Miller Email & Phone Number

Managed and provided technical oversight of 4-person team of professionals; actively managed development, training, and evaluation of staff to continually enhance individual and team performance.Advanced business objectives by strategic evaluation of existing fundraising applications, identified potential areas for improvement and growth.

Led major fundraising software assessment and evaluation, and analyzed alternative solutions as a means of vendor consolidation and improvement to end-user experience.Implemented $500K+ of software system projects for online programs; responsible for all aspects of product delivery.Created test plans, requirements, scenarios, and data for use throughout all phases of software development for new and existing software products.

Designed and managed web content for over 75+ Foundation chapters and branch offices throughout the country.Assisted with the planning, testing, and implementation of CFF websites and applications.Hosted webinars and on-site application training for 300 field staff across the U.S.Utilized CRM fundraising software to assist in constituent management.Honored with several CFF Service Awards for outstanding contributions and exceptional customer service.

Intern for Clark affiliates’ in-house Creative DepartmentCreated internal and external corporate communication pieces including web and brochure copy, press releases, and blog postsDeveloped a range of online, print, and social media collateralUpdated and maintained internal and corporate websitesContributed to the start-up of Clark Realty Brokerage; administered social media accounts, designed web graphics, created print materials for new business developmentScheduled and carried out project photography

Contributed to the planning and development of Cycle for Life fundraiserDeveloped content for newsletter and social mediaResearched and recruited volunteers, donors; managed event participation and promotion

Greater Minneapolis-St. Paul Area

Worked in a fast-paced environment performing on-site promotions for regional radio station at about 50 venuesInteracted with up to 200 fans a day, and engaged them in K102 promotions through games, t-shirt sales, and giveaways all while remaining extremely personable, outgoing, patient, and organizedContacted contest and ticket winners, logged prizes and prize winner information into the exchange system, packed K102 vehicles for promotions events

Hammonasset Beach State Park, Madison, Ct

Connecticut’s largest State Park with over one million visitors annually; extensive interaction with the publicResponsibilities included pass sales, training, scheduling, evaluating, supervising six summer employees eight hours per day seven days a week

Ba, Communication Studies, Minors In Advertising And Psychology

Activities and Societies: Alpha Epsilon Phi Sorority, Lambda Pi Eta Communication Honor Society, Order of Omega Greek Honor Society.

Education record

Activities and Societies: Up Til Dawn (St. Judes Children's Hospital Fundraising)

Education record