Heidy Rivera Email & Phone Number

Euless, Tx, Us

Grand Prairie, Texas, United States

Ensure members and subcontractors are taking the required photographs of the job and uploadingthe photos as FHH Standard Work requires.Drive CTP (Complete to Promise) by interfacing with production, sales, and inside operations toimprove efficiencies. Decrease occurrences of Jobs Not Ready (JNR) through expanded previews, calls ahead to builders, and order accuracy. Monitor sales orders, truck reports, labor charges, and completed orders for accuracy. Approve installer pay and ensure the paperwork returning to the Operations Team for invoicing is complete, legible, and accurate. Communicate to builders and other jobsite personnel and support Sales department’s efforts. Communicate with internal and external customers stating the reason the installation or service call is incomplete or incorrect.

Coppell, Texas, United States

Effectively managed a high-volume of inbound and outboundcustomer calls. Provided prompt customer support with a professional, friendly,and patient attitude. Politely addressed any customer complaints, escalating tomanagement when necessary. Utilized attention to detail to customers through Google maps orsystem AIRS by probing questions to customers' whereabouts when assistance is needed. Contacted mechanics and sent out the necessary services customers needed including tow trucks, tire changes, jump starts, fuel deliveries, and winching, if needed. Provided excellent customer service and made sure they got the services in a fast and efficient manner. Contacted Enterprise/ Hertz car rental locations daily to locate a vehicle for a customer who current vehicle became disable. Maintained effective communications with service providers and proactively notify the owners/managers/dispatchers whenever drivers cannot be contacted or when other concerns arise. Contact local Police for any highway situations when our members do not feel safe.

Dallas, Texas, United States

Responsible for setting up and adjusting the screen-printing press for proper registration and optimum press speed. Inspected and examined printed products for print clarity, coloraccuracy, conformance to specifications, and external defects. Troubleshooting problems as they arise. Installing and repositioning screen-printing plates and pressure roles. Calibrating printer before the batch is printed. Running prints and performing quality checks throughout the printing process. Maintained an organized, clean, professional work space. Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies.