Heidy Wiggins, Mshi-Ds, Bsn, Rn Email & Phone Number

Boston, Massachusetts (Remote Office In Pittsburgh, Pa)

athenahealth is innovating healthcare. One connection at a time. Leveraging technology and expertise to pursue a vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Lead clients through the business transformation required to successfully implement athenahealth's product within the Onsite Onboarding team. Collaborate with internal and external stakeholders to ensure a smooth transition to athenahealth’s suite of products and services. Work with a team of client stakeholders to customize future-state workflows, practice-side change management driven activities, and system cutover strategies - involving appropriate specialized implementation resources. Proactively assess client performance and system adoption during the go-live period, consulting with the client to celebrate successes and advise on areas that need attention or improvement. Prioritize both internal and external competing priorities across an assigned book of business of concurrently implementing clients to meet stated milestones and due dates spanning from the time of implementation kickoff through the transition to athenahealth’s long-term support structure.

Hasselt, Belgium | San Francisco, California | Toronto, Canada

Cubigo is a fully customizable and integrated platform for Senior Living communities that digitizes the non-clinical services such as activities, communication, dining, maintenance, and transportation. On the platform, there are apps for staff, residents, family members, and the corporate organization.The platform increases staff efficiency, improves workflows, fosters resident empowerment, and enables family involvement. The Cubigo technology provides reporting and analytics, configurable workflows, wellness tracking, and smart API integrations with 3rd party software solutions.

Pittsburgh, Pa

Enrolled in Master of Science in Health Informatics & Data Science (MSHI-DS) program.Completed PMP exam preparation courses (35 PDU/contact hours) through the Project Management Academy to gain additional project management knowledge and prepare for future PMP certification.Provided nursing care for a critically ill family member.

Ridgeland, Ms (Remote Office In Pittsburgh, Pa)

Healthcare technology company offering long-term and post-acute care management software. Electronic Health Records (EHR) / Electronic Medical Records (EMR) provider for 3,300+ nursing facilities in 49 states. Services include deployment of SaaS, Cloud and web-based solutions.Led and managed more than 75 complex, multi-facility software implementations both remotely and onsite with over 15,000 hours leading, directing and managing implementation projects. Ensured each project was a successful, quality integration by delivering the project on time and under budget while managing risk and increasing quality.Traveled frequently to customer sites within the domestic United States while working remotely on a cross-functional virtual team. Conducted business process reviews and needs assessments with key decision makers to determine project scope and deliverables.Adapted software to the customer’s specifications based on workflows, reporting and metrics needs for process improvement and streamlining operations.Built customized application components in software based on configuration decisions. Presented at National Client Conferences on industry topics and software products.Created, managed and ensured quality of internal and external software documentation. Improved user experience by developing training tools for multiple learning types.Mentored and coached new team members during and after onboarding. Increased customer adoption by creating and launching group webinar series for new web-based product.Supported web-based and legacy windows-based products as a subject matter expert.Performed basic SQL queries for reporting and analysis.

Ridgeland, Ms (Remote Home Office In Pittsburgh, Pa)

Assisted customers with navigating HIPAA and CMS regulatory compliance environment; optimized MDS 3.0 clinical outcomes to maximize reimbursement and profitability. Demonstrated strategic relationship building with internal and external stakeholders; effectively educated and communicated with end user through executive level.Conducted customer system audits to increase system optimization.Performed quality assurance testing to ensure product quality.Collaborated with Product Development team to align future roadmap enhancements with value to customers.

Ridgeland, Ms (Remote Home Office In Pittsburgh, Pa)

Guided customers through all stages of the implementation project life cycle and process groups by initiating, planning, executing, monitoring & controlling through go-live and closing after project completion.Trained large and small groups of end users on functionality of clinical management software; ensured a positive user experience and exceeded customer’s expectations.Prepared project implementation plans, customer training agendas and materials.Provided storyboard content for eLearning courses in Learning Management System.

Master Of Science, Health Informatics & Data Science (Mshi-Ds)

Bachelor Of Science, Nursing (Bsn)

Activities and Societies: Summa Cum Laude

Associate Of Science, Nursing (Asn)