• Worked with IT consultant to resolve IT problems, improve operations and provide exceptional customer service.• Investigated and resolved customer complaints to foster satisfaction.• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.• Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.• Responding in a timely manner to service issues and requests.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Patched software and installed new versions to eliminate security problems and protect data.• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.• Applied knowledge of computing systems and software structure.

• Developed and led large-scale technology initiatives for long-term strategic plans and solutions.• Tracked expenditures, schedule and IT systems performance progress in Microsoft Office 365 and Dynamic NAV.• Implemented VPN services for office users to remotely access network resources.• Managed IT capital budget to measure and monitor fixed asset proposals.• Delivered cost-benefit analysis to weigh financial decision impact against desired outcomes.• Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.• Built agile and responsive teams to maintain cloud-based and stand-alone systems.• Maintained company servers, computers, printers, cables and other equipment.• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.• Supervise key aspects of IT operations, including servers, networking, storage, backup and business permanence planning.• Test and install new technology that drives the business growth.• Maintained security of organization's IT database by updating security protocols and performing backups.• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.• Participated in all phases of system development life cycle, from requirements analysis through system implementation.• Managed and monitored all installed systems for highest level of availability.• Installed, configured, tested and maintained operating systems, application software and system management tools.• Prepared new laptops and desktops for deployment by installing proper software and operating systems.• Used ITM helpdesk tick system to create and maintain documentation for support and installation.• Repaired software and hardware problems on printers, laptops and PCs for office users.• Ran quality checks on programs to guarantee optimal and efficient performance.• Removed malware, ransomware and other threats from laptops and desktop systems.• Configured hardware, devices and software to set up work stations for employees.

• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.• Installed and configured software and related equipment.• Maintained existing IT systems and framework, and identified areas for needed upgrades.• Resolved issues and escalated problems with knowledgeable support and quality service.• Analyzed, troubleshot and enhanced network performance to drive efficiency.• Collaborated on network development, implementation, and maintenance of routers, switches, firewalls.• Installed, supported and maintained company hardware and software infrastructure according to best practices.• Applied emerging technology knowledge to achieve key business objectives.• Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.

• Installation and Maintaining all Fiber Optic Network of Yatanaropn Teleport Metro System• Monitor all backbone links and network devices• Daily Network Management in L2M-Switches, Fiber-Optic devices• Configuration and maintain in wireless access point for office used• In-depth knowledge at IP networks and IP addressing• In-depth experience at Cabling, CAT5/6 Ethernet, Fiber Optic and Telephone• Good experience of configuration, troubleshooting, routing and switching of Cisco switches and routers using (EIGRP, RIPv2, OSPF, ACL, VLANs, VTP, STP, RSTP, Ether Channel)• Configuration and troubleshooting Office PABX, FXO, FXS & Firewall Devices• Service offering of fiber access to corporate clients in Metro (lease line fiber) service using ODF, Splicer, OTDR, Power Meter and Media Converter and FTT x (Fiber To The Home) service as a team member Fixed-Line Team• Reporting weekly and technical suggestions to the Network Operation Team Manager• Advance Knowledge on OLT, MSLAN

• Handling complaints and generated CSR (Trouble Tickets) of internet subscriber users from corporate level to end-user level with shift duty assignment. And corporate with corresponding internal teams and outsourcing company to resolve the issue• Service support in diagnosing and resolving technical problems in all of Telecommunication services (Email, Dial-up, ADSL Broadband , Wi-Max, Broadband point to point wireless system, IP Star satellite communication, VoIP, Routing, Switching and Network management) such as web browsing problems, secure connection problems, VPN problems, windows based application problems, Email problems and FTP problems, as a team coordinator in Helpdesk Department

• Administration and configuration Windows 98, NT 4.0, ME, 2000, XP, 2003 Server and Linux• Creating user profiles and groups on Active Directory, make user administration and implemented policies• Installation, configuration, migration and administration for Active Directory, IIS, DHCP, DNS, Exchange, Backup Server, Windows NT 4.0, Windows 2003 Server and SQL Server 2003• Implementation and configure Secure Network with Cisco Firewall to protect and authenticate local-network.• On-Site Customer support of Networking Projects such as Set up for LAN (Workgroup and domain), firewall, proxy, email system and Internet Access Connection• Provide hardware and software solutions to customers for upgrading and enhancing their system• Documents network problems and resolution for future reference

• Assisting to system engineer in hardware and software installation, configuration and troubleshooting, assembling and maintaining computer system hardware and software and various peripherals• Installation, upgrading and troubleshooting of Windows 98, NT 4.0, 2000, XP, 2003 Server & Linux• Installation, upgrading and troubleshooting of various compatible PC, software packages, Operating Systems, Drivers, Patches and Antivirus packages• Accept and solve complaints from the customer, and provide required technical support to customers