Helal Uddin Email & Phone Number

Australia

Sydney, New South Wales, Australia

• Provide Level 1 and Level 2 support, remote and onsite support (50:50) to customers • assigning project from time to time and build a proficiency and competence in solution sets that the company takes to market • Desktop, server and application support within Microsoft AD and Exchange environments. Working knowledge of Windows Server, Exchange and office 365. • Support Terminal Services and environments hosted in the cloud. • Perform a wide variety of technical support across many technologies. • Install and configure Servers, Networking, and other IT equipment. • Testing and repairing equipment’s (servers, routers) by travelling to the location of the customer.• Troubleshoot various hardware and software issues for a large state and nation wide organization. Emergency cyber security response, security monitoring, security report review, and backup, ensuring that all required file systems and system data are successfully backed up to NAS and Cloud.• Creating, editing, and deleting user accounts from Azure AD and DC servers.• Install new / rebuild existing servers, NASs, switches, and create recovery discs, peripherals, services, settings, directories, storage, and so on in accordance with project/operational requirements.• Apply OS patches and upgrades, configure and add new services, and upgrade administrative tools and utilities.• Provide customer service using RMM and MSP tools that are integrated (Ninjaone, HaloPSA, and TeamViewer, JOHO, ServiceNow, and all other latest tools etc)• Remote and onsite vulnerability and penetration testing using Kali and integrated Burp Suite, SQL Map, Nmap, Metasploit, Nikto, SQL injection, and report clients. Software updates and phishing awareness emails are sent on a regular basis.

Australia

• Conducted thorough incident investigations, resolved security breaches, and prepared detailed reports for proper authorities.• Implemented OS hardening measures across Windows, Mac, and Linux systems, including patch management, application removal, and encryption.• Analyzed logs, alerts, and network traffic using tools such as Microsoft Azure, network devices, servers, NAS, VMs, and cloud platforms.• Monitored daily IT operations to maintain maximum system performance and security.Collaborated closely with cross-functional teams to enhance overall cybersecurity posture.• Conducted vulnerability scans and generated comprehensive reports for risk mitigation.

Certificate Iv In Cyber Security, Cyber Security

1. Examine and analysis data from nmap, wireshark and other scanning tools. 2. ICT networks, protocols adn security infrastructure. 3..

Diploma Of Information Technology In Networking, Web Page, Digital/Multimedia And Information Resources Design

1. Manage cloud thread detection systems. 2. Large Database management 3. SQL, Python, MS ACCESS, HTML, CSS, JQ, JS, Bootstraps and PHP.

Certificate Iv In Information Technology Networking, System, Networking, And Lan/Wan Management/Manager

1. Install and confiure virtual machines. 2. Install, confiure and test network security 3. Install, manage and troubleshooting servers 4..

Client-Server Application And Services On Linus

• Regular Expressions (Regex) • Linux Bash Scripting • Understanding Vulnerabilities (CVE) • Networking concept, protocols and management.

Certificate Iii In Information Technology Support, It Helpdesk Support

Hardware assembly, Windows server install and troubleshooting, Networking protocol, configuration, and troubleshooting, Ticketing.

Bachelor Of Information Technology, Computer And Information Sciences And Support Services

Completed four units on Database, IT security and Networking.