Helal Rahman Email & Phone Number

Adelaide, South Australia, Australia

● Provide an exceptional level of customer service to Optus customers.● Maintain appropriate recordkeeping in relation to customer interactions.● Ensuring timely and accurate resolution of customer issues and enquiries.● Using Pronto and Jarvis for processing customer orders and generating reports.● Achieve individual and store KPIs through value-led sales processes.

Dhaka, Bangladesh

• Delivered business critical new sourcing and product development projects by working collaboratively with Finance, Sales and Technical functions.• Reviewed and negotiated on cost, service level agreements and overall contracts to assist our sales team in securing new business through an improved offering to our customers.• Improved supplier performance by implementing ongoing supplier relationship management techniques including reviewing KPI metrics and PowerBI data visualisation dashboards.• Routinely reviewed our portfolio and distributed volume based on supplier performance.• Consistently achieved a range of savings from 5 to 17% on PO Cost through effective supplier negotiation and value engineering.• Improved on time and in full delivery performance by 43% by sourcing alternative suppliers and leading continuous improvement projects.

Dhaka, Bangladesh

Dhaka, Bangladesh

In this role, I was primarily responsible to prepare P2P templates to help Avery Dennison in its migration to ORACLE.• Worked as extended BPO for Oracle P2P track.• Managed data conversion for all P2P track templates for migration to ORACLE by extracting, cleaning & validating existing data.• Supervised and lead procurement improvement projects.• Managed procurement of 1 major direct raw material category worth 5MM USD yearly value.

Dhaka, Bangladesh

Acted as the single sourcing contact for BD site and thus was responsible for developing & sourcing any new material and/or suppliers. I was responsible for procurement of 2 major product categories from direct purchase division which included 500+ sku and a yearly expense of 7-10MM USD. • Maintained 98% (SKU based) and 95% (Order based) On time material availability on own category of product.• Contributed 40% to the savings target by working closely with all relevant stakeholders.• Minimized Air freight charge by 12% by sourcing alternative forwarder.• Pulled back 20k USD worth slow/nonmoving inventory by working closely with all relevant stakeholders and avoided their provision. • Successfully negotiated with 2 major suppliers who contribute about 20% of direct material purchase on increasing the credit period from 30 days to 60days

Master Of Business Administration (Mba), Marketing

Bachelor Of Science - Bs, Environmental Science