Helal Rahman Email & Phone Number

Adelaide, South Australia, Australia

• Provide an exceptional level of customer service to Optus customers.
• Maintain appropriate recordkeeping in relation to customer interactions.
• Ensuring timely and accurate resolution of customer issues and enquiries.
• Using Pronto and Jarvis for processing customer orders and generating reports.
• Achieve individual and store KPIs through value-led sales processes.

Dhaka, Bangladesh

• Delivered business critical new sourcing and product development projects by working collaboratively with Finance, Sales and Technical functions.
• Reviewed and negotiated on cost, service level agreements and overall contracts to assist our sales team in securing new business through an improved offering to our customers.
• Improved supplier performance by implementing ongoing supplier relationship management techniques including reviewing KPI metrics and PowerBI data visualisation dashboards.
• Routinely reviewed our portfolio and distributed volume based on supplier performance.
• Consistently achieved a range of savings from 5 to 17% on PO Cost through effective supplier negotiation and value engineering.
• Improved on time and in full delivery performance by 43% by sourcing alternative suppliers and leading continuous improvement projects.

Dhaka, Bangladesh

Dhaka, Bangladesh

• In this role, I was primarily responsible to prepare P2P templates to help Avery Dennison in its migration to ORACLE.
• Worked as extended BPO for Oracle P2P track.
• Managed data conversion for all P2P track templates for migration to ORACLE by extracting, cleaning & validating existing data.
• Supervised and lead procurement improvement projects.
• Managed procurement of 1 major direct raw material category worth 5MM USD yearly value.

Dhaka, Bangladesh

• Acted as the single sourcing contact for BD site and thus was responsible for developing & sourcing any new material and/or suppliers. I was responsible for procurement of 2 major product categories from direct.
• Maintained 98% (SKU based) and 95% (Order based) On time material availability on own category of product.
• Contributed 40% to the savings target by working closely with all relevant stakeholders.
• Minimized Air freight charge by 12% by sourcing alternative forwarder.
• Pulled back 20k USD worth slow/nonmoving inventory by working closely with all relevant stakeholders and avoided their provision.
• Successfully negotiated with 2 major suppliers who contribute about 20% of direct material purchase on increasing the credit period from 30 days to 60days

Master Of Business Administration (Mba), Marketing

Bachelor Of Science - Bs, Environmental Science