• Development and maintenance of reporting policies & procedures; creation of and maintenance of various databases to support these procedures. Producing key data reports for the VP Sales, PEMA Director and team of 15 Major Account Managers on a regular basis.• Organising team and dealer meetings at various European locations.• Assisting with large company marketing events including venue and travel co-ordination for internal and external clients. • Responsibility for Major Accounts Contracts. Being first point of contact for team and working closely with the Legal team to see new contracts through a review process involving various departments within the company. • Providing the PEMA Director with PA support as required. Sales team touch-point - miscellaneous administrative support.• SALESFORCE.COM super user and coordinator for the company CRM system. Working with a global team to continuously improve the system. Creating CRM Rulebook and regularly providing team training to ensure efficient use of the system. • Marketing support - Responsibility for gathering news and publishing internal and external newsletters on a quarterly basis. Maintaining and updating websites. • Analysis of forecast data (commitments) from NMHG Europe MA team mid/short-term.• Maintaining customer rebate scheme database and providing reports directly to customers as required. • Assisting the tender support team with tenders.

• Managing the VP’s diary to ensure efficient communications, whilst maximising use of the VP’s time. Assisting with various administrative procedures including drafting documents/presentations and processing expenses. • Organising appropriate travel and accommodation for the VP and his team throughout Europe and US.• Managing and co-ordinating European meetings/conferences, ensuring that logistics are coordinated to a high degree of professionalism, costs are reduced and guests are catered for. Working as a team with other PA’s, as necessary, for large company events and Senior Management meetings. • Assisting the marketing team as and when required with various projects and events.

• General administration duties including diary and email management, audio/copy typing, formatting and amending documents, producing reports, taking meeting minutes and maintaining department paper and electronic filing systems.• First point of contact for all level of colleagues. Ensuring that all requests have the relevant information before forwarding to Legal Counsel. Telephone liaison with external Counsel.• Providing marketing support including helping to organise various events, training courses and lunches, arranging travel, processing expenses and creating presentations.• Monitoring all financial information including budgetary spend and invoice payments. • Assisting with legal projects as required. Researching case law and assisting with various legal requirements (for example notarisation and legalisation of documents). • Providing ISO site support to the business to ensure all procedures are followed correctly in accordance with the ISO Regulations.

PA for Employment Team, providing support for 1 Partner and up to 7 solicitors before progressing career to become Legal PA for the Commercial Property Team:• General administration duties e.g. diary and email management, monitoring holidays/absence, filing.• Audio/copy typing, amending and formatting documents, producing reports and typing up meeting minutes.• Telephone liaison with clients, Land Registry, local authorities, solicitors, Companies House.• Carrying out searches, filling in various land registration forms. Preparing documentation for Tribunals and researching case law.• Management and training of Junior PA.• Providing marketing support including helping to organise various events and lunches, arranging travel and processing expenses.• Providing financial support including invoicing around 60 clients a month, dealing with any client billing queries, chasing outstanding debt and monitoring billing targets for the team.• Updating various reports and databases.• IT support representative for office.

Sales Administrator for retail and business sales teams:• Processing sales deals from sale through to handover. • Sourcing, registering, taxing and invoicing the vehicles. • Problem solving for customers and staff.• Prioritising and processing work load as accurately as possible.

Administrator to a team of twelve marketing managers and as a PA to two senior marketing managers:• Responsibility for organising meetings and events, which included booking flights, travel arrangements, hotels and events location. Meeting and greeting clients on site at events.• Mail shot of all events information including invitations and promotional packs.• Preparing presentations for managers in Powerpoint. • Updating managers’ budget ledgers. • General office duties including filing and typing of all correspondence.