Helen Chaplin Email & Phone Number

Manage online community - including moderating conversations and taking direction from clients. Use my knowledge of Discourse to provide community product support - including assistance with support tickets and internal guidance for staff.

Built CIWM Connect with my team in a short time space when it was needed the most. Working hard to ensure a vibrant, valuable and engaged platform for our members. Created pioneering topics to welcome and engage the first members on the platform. Managed a top tips feature to explain the key features. Offered support to those with any queries.

Oversee the approach to generation and maintenance of content for CIWM's products and services working with a variety of groups who provide technical expertise.- Responsible for building and curating the online knowledge centre, including planning, sourcing and uploading content.- Managing the conference programme for the Welsh and Scottish events including organizing session times, speakers and their requests.- Coordinating content for the newsletter across multiple teams… Show more Oversee the approach to generation and maintenance of content for CIWM's products and services working with a variety of groups who provide technical expertise.- Responsible for building and curating the online knowledge centre, including planning, sourcing and uploading content.- Managing the conference programme for the Welsh and Scottish events including organizing session times, speakers and their requests.- Coordinating content for the newsletter across multiple teams, including sourcing current news and relevant events. Show less

Responsible for organising the container collections of baled plastic; from booking the container with the freight forwarder to dealing with any problems upon collection. - Created a detailed instruction handbook for the logistics role which could easily be followed, and an electronic record of bookings. - Encouraged environmentally friendly behaviour change by persuading the office to invest in a water cooler, instead of buying individual plastic bottles. - Wrote engaging content… Show more Responsible for organising the container collections of baled plastic; from booking the container with the freight forwarder to dealing with any problems upon collection. - Created a detailed instruction handbook for the logistics role which could easily be followed, and an electronic record of bookings. - Encouraged environmentally friendly behaviour change by persuading the office to invest in a water cooler, instead of buying individual plastic bottles. - Wrote engaging content for the blog covering hot topics including World Environment Day, Zero Waste Lifestyles and Ecobricks, and helping to drive traffic to the website. Show less

Discussed complaints with customers and reached a suitable resolution. Kept record of complaints in a Microsoft Excel Spreadsheet.- Effective time management to meet deadlines enabled time to assist with payroll and recruitment team.- Excellent customer service reduced the number and total amount of refunds from previous year, and saved the company money.

Worked in accordance with processes recorded in the ISO14001, ensuring environmental compliance documentation for the waste activities was up-to-date and valid, and requesting documentation from suppliers and other third parties such as Environment Agencies (EA, SEPA, NIEA).- Managed Environmental Permits/Licences/Exemptions for permitted waste types, audited waste transfer notes and issued BREEAM declarations.- Trained and developed temporary employees on compliance… Show more Worked in accordance with processes recorded in the ISO14001, ensuring environmental compliance documentation for the waste activities was up-to-date and valid, and requesting documentation from suppliers and other third parties such as Environment Agencies (EA, SEPA, NIEA).- Managed Environmental Permits/Licences/Exemptions for permitted waste types, audited waste transfer notes and issued BREEAM declarations.- Trained and developed temporary employees on compliance processes.- Increased understanding of the waste industry and the technical, regulatory and operational challenges and opportunities. Show less

Monitored Grotto income, scrutinized discrepancies and recorded amounts in a Microsoft Excel spreadsheet for the financial director. - Responsible for handling petty cash and ensuring all receipts were accounted for.- Trained in using Sage Accounts to manage invoices and deal with incoming stock and purchase order sheets.- Assisted with the payroll and managed the invoices for self-employed staff members.

Used my passion and enthusiasm for caring for the environment to engage with residents about their recycling habits and provide additional information on the recycling services to help decrease contamination levels in recycling bins. Collected data from residents via questionnaires, which included leading conversations and adapting the questionnaires to fit circumstances.- Proactively managed the health, safety and wellbeing of myself and the team, and undertook dynamic risk assessments of… Show more Used my passion and enthusiasm for caring for the environment to engage with residents about their recycling habits and provide additional information on the recycling services to help decrease contamination levels in recycling bins. Collected data from residents via questionnaires, which included leading conversations and adapting the questionnaires to fit circumstances.- Proactively managed the health, safety and wellbeing of myself and the team, and undertook dynamic risk assessments of working with people and in remote/lone working environments. - Co-ordinating with team members to ensure all properties had been contacted. Show less

Reykjavik, Iceland

Helped to promote environmental protection and awareness as well as intercultural understanding through environmental, social and cultural projects within Iceland. Engaged and excited participants by providing advice and guidance on a range of topics.- Responsible for updating the website and social media platforms with new workcamps and local events.- Collected workcamp fees in multiple currencies including outside of office hours.- Reported to the board and provided… Show more Helped to promote environmental protection and awareness as well as intercultural understanding through environmental, social and cultural projects within Iceland. Engaged and excited participants by providing advice and guidance on a range of topics.- Responsible for updating the website and social media platforms with new workcamps and local events.- Collected workcamp fees in multiple currencies including outside of office hours.- Reported to the board and provided recommendations to the CEO including new website design ideas, and internet package suggestions. Show less

Worked within the recruitment team to advertise vacancies, interview applicants and arrange paperwork for successful candidates.- Organized all the school visits at the Grottos which received positive feedback from teaching staff.- Managed grottos including creating the roster, offering advice and IT support, and solving crisis.

Bachelor Of Arts - Ba, Geography, First Class

Activities and Societies: Elected as President and Secretary of the Geography Society on consecutive years and achieved the Hull.

Education record

A Levels: Sociology - B, Business Studies – B, Geography - C, General Studies – C

Education record

GCSEs: IT – A*, English Language – B, English Literature - B, Maths - B, Core Science – B, Additional Science - B, Geography - B, Drama.