Working within Children's Social Care and Safeguarding, supporting families through times of crisis.

A very fulfilling role, managing a team of 8 and the daily running of a 28-place day nursery. I supported the nursery through a TUPE process from a voluntary commitee run nursery to merge with the YMCA Bath Group.My duties include;* Team Leadership and Management; Organising the team shift patterns, supervisions, appraisals, risk assessments, professional development, team building, observations, disciplinaries and grievances.* Improving outcomes for children's development; monitoring and tracking child development progress, identifying patterns and closing gaps, providing stimulating learning opportunities for children and their families.* Safeguarding Lead: Managing all safeguarding cases, reporting and logging concerns, referring to safeguarding, reviewing and updating all files regarding safeguarding, ensuring all safeguarding training and documentation is up to date with current legislation.* Parent support and partnership - Providing support and advice, organising events and opportunities for parents to engage with the setting, effective communication with parents regarding health, development and well-being of child. * Policies, Framework and Legislation - Working within the statutory framework of the EYFS, referring and contributing to company policies,working to current law and legislation.* Professional Development - Updating mandatory and extended training when needed, continued professional development in all areas of role.*Finance and Budgets - managing float and payments, fundraising, generating invoices, purchasing and working within a budget.* Promotion of the business including community events, social media, word of mouth and material design.* Recruitment - responsible for applications, short listing, interviews and induction.* Networking - attending and organising meetings with local agencies including early years settings, schools, children's centre, local authoritysupport.

Providing advice and guidance to young families with children in supported living and accomodation including; budgeting, parenting skills, how to effectively manage a home, completing forms for education, employment and welfare/benefits.During this role I was able to build the confidence of the families and nuture their independence to move on to another tenancy within the general needs community. I organised an event that was extremely successful whereby a communal room was redecorated by all the residents of the scheme, and I also enlisted the help of the local community to donate furniture and toys to create a warm andwelcoming space that the families felt comfortablein. My day to day duties involved running and managing the families within a secure housing scheme, undertaking daily checks of the boundaries to ensure its safety and security and ensuring safeguarding practices were in place whilst lone working.

This was a temporary contract covering the maternity leave of another employee. My main responsibility during this role was to support parents, children and the family unit on an ADHOC or referral basis. I was to deliver advice and signpost to other services that will provide the best outcomes for the children and creating a preventative intervention to more intensive services such as social care. Community outreach was an important part of engaging the families with the children's centre. I had the idea of setting up a regular meeting in the local coffee shop where many of the families requiring support were already socialising. This created an opportunity to support families in environment that was neutral and felt safe, therefore creating a stronger link and continued connection to the families and their networks.Part of the role was to organise, manage and run the play groups and actvities that the centre held for families. These included baby massage, behaviour management, stay and play sessions, support sessions, sensory experience, day trips, fundraising events.

My role was based within large nursery in Swindon. I predominately worked with the under 2’s but would cover in any of the five rooms with ages ranging from 0-5 years. I thoroughly enjoyed this role with the different challenges that each day brought. I was working full time within the nursery before going on maternity leave in October 2011 - July 2012 when I returned on a part time basis working 24 hours (over 3 days) per week. The main responsibility in my role is providing outstanding care for children and helping them to develop and learn through fun and safe play using the EYFS guidelines. On a daily basis I assisted my team in nappy changing, meal preparation, bottle feeding, soothing children to sleep and implementing interesting activities for the children to engage in. I was also heavily involved with the planning and organising of weekly and long term activities. During my time in the baby room, I came up with the idea of a coffee morning that I planned and ran every week for the parents to become more involved with the nursery life. Safeguarding children is of paramount importance to me and I implemented new policies within the nursery following discussions with my senior colleagues and management team. During my time with the nursery I studied and completed my Level 3 Diploma for the Children and Young People’s Workforce.

My role as Customer Service Advisor was for a large well known vacuum manufacturer. This role included answering inbound calls from various and potential customers with queries regarding their products. The role required a lot of patience and a high product knowledge as several calls may be difficult and require a diagnostic procedure in order to rectify a problem. Data capture and an eye for detail are also key elements to this position. Whilst working with the company I secured a 12 month secondment, Aug 2009 – Aug 2010, in which I became Deputy Supervisor, increasing my responsibility within the Call Centre.

This position included assisting potential customers on the phone with the acquisition of the agricultural and construction machines. I worked business to business telemarketing for one of the top suppliers of construction machinery. I had to obtain information from the decision maker and meet his requirements with a positive sales meeting. In this time I was set a personal target of potential sales that I must arrange with the customers. All data on the database was first cleansed and then followed up. I was able to exceed my target with confidence by approximately 500%.

This role offered adequate training on each campaign and generic training of telemarketing.This was a temporary job for the Christmas period with Comet. My job role included customer service and liaison, checking stock and processing deliveries. With the e-learning system set up with Comet, I was able to have a deeper knowledge of the products available, and can now pass that knowledge to customers so they can receive the product they require to suit their needs.

I started my employment with this company as a Sales Assistant, my job role including customer service, cash handling, re-stocking and partial assistance in deliveries. I was then promoted to Supervisor after an estimate of four weeks in employment and my responsibilities included customer service, cash handling, receiving deliveries, weekly audit reports, stock taking, cashing up (including paperwork), stock handling and I was also a key holder.