Helen Dennis Email and Phone Number

Engaging cross functional teams to deliver transformational customer experiences. Focussed on creating inclusive employee environment where diverse thought is encouraged. Coached a broad range of roles, inspiring teams to take ownership of their own development. Leads with integrity and not afraid to challenge the status quo.

Designing and delivering training across various topics, from in-house team training around the customer journey, product and services, to customer sessions focussed on Apple product up-skilling and creative apps. Identifying team training opportunities through NPS analysis and customising training approach to meet individual learning styles. Contribute to the growth of accessories sales from the whole team.

Manage the day to day running of an Apple Retail Store, maintaining most-admired standards of operational excellence; tasks include cash admin, adjusting schedules and managing sickness and complaint resolutions. Support and drive performance in a cross- functional team of 80, taking responsibility for store commercial performance. Create daily objectives in line with quarterly goals and communicate key targets with the team through engaging presentations and activities. Attend quarterly sales reviews, offering insight on previous quarter KPIs and creating a strategy to improve opportunities.