Helen Dewar Email & Phone Number

Huddersfield, Gb

Hoylandswaine

As a member of a small team at present I am dealing with a range of duties including handling customer enquiries, liaising with electricians to book appointments, maintaining customer data bases and raising invoices.

Barnsley

Identification of suitable training and development solutions for businesses on an impartial basis, taking into account the specific requirements of the business, within agreed time frames. Liaised directly with businesses, from submission of initial training proposal to selection of their preferred training provider.Effectively developed and maintained relationships to a high standard across a wide range, from internal customers eg Directors, Project Managers & external organizations… Show more Identification of suitable training and development solutions for businesses on an impartial basis, taking into account the specific requirements of the business, within agreed time frames. Liaised directly with businesses, from submission of initial training proposal to selection of their preferred training provider.Effectively developed and maintained relationships to a high standard across a wide range, from internal customers eg Directors, Project Managers & external organizations. Building rapport quickly & effectively.Working directly with training providers to gain quotes for bespoke services and encourage the acceptance of referralsProvided support, advice and guidance to Business Advisers on funding options, routes, access and finance.Identified and highlight gaps in training provision to the Skills Manager to inform the ongoing development of a new in-house customer management system and solution resourcing.Update the Regional Knowledge System (RKS) bespoke Sage based client management system and complete data searches as required.Deputising for Quality Manager involving management of company complaints procedural compliance incorporating, initiating investigations into customer concerns and liaising directly with clients.Analysed customer feedback and created monthly compliments and concerns highlighted in reports to share with senior team and managers.Deliver exceptional customer service through professional and courteous reception function for both visitors and contact by phone. Contribution to Wage Cost offer which supported employers with salary costs for their staff undertaking training. Produced a monthly payment report for Skills Funding Agency detailing expenditure and transactions, including payments against annual budget. Show less

Provided comprehensive coordination and support to the Train to Gain Project Manager and Skills Review Coordinators with daily tasks, including monitoring, collation of evidence, calendar management and audit the Train to Gain project against contractual Key Performance Indicators. Promoted and Marketed the Train to Gain Brokerage Service via out bound calling for the Child Care and Health and Social Sector across the Yorkshire and Humber region.Coordination for all inbound and outbound… Show more Provided comprehensive coordination and support to the Train to Gain Project Manager and Skills Review Coordinators with daily tasks, including monitoring, collation of evidence, calendar management and audit the Train to Gain project against contractual Key Performance Indicators. Promoted and Marketed the Train to Gain Brokerage Service via out bound calling for the Child Care and Health and Social Sector across the Yorkshire and Humber region.Coordination for all inbound and outbound leads, delegated leads to individual Skill Review Coordinators taking into account geographical area also ensured effective travel and mileage costs did not to exceed budget.Creation and update of Skills Review Coordinators interventions and client proposal activity via Regional Knowledge System to meet external customer (Skills Funding Agency’s) agreement and ensure the organisation did not incur financial penalties on a monthly basis.Part of a successful team that over achieved all annual contractual targets, 102% employer engagement & 120% referrals to training.Responsible for all internal data collection for Skills Funding Agency Management Information purposes eg Organisation Needs Analysis and other supporting information. Show less

Huddersfield, United Kingdom

Huddersfield, United Kingdom