Helen Dutton Email & Phone Number

Burton On Trent

Stoke-on-Trent, United Kingdom

• Responsible for the Service Experience for a number of accounts, ensuring Customer expectations are accurately set and KPIs and SLAs are measured and met. Responsible for developing Service Improvement Plans in.
• Creation of Monthly Service Analysis Reports using Excel and Word
• Holding Monthly Service Reviews to review reports and discuss improvements and issues.
• Working with internal departments to resolve issues and drive improvement outlined in Service Improvement plans
• Acting as an ambassador for Vodafone and a number of different customers from different sectors to ensure Service Improvement and Escalations are driven through Vodafone and felt by the customer.

Burton On Trent

• Within this role I have worked with the Company Accountant to create reporting for Senior Management to understand utilisation and profitability with the Deliver function of the company. In doing this I have.
• Creation and documentation of work instructions, processes, procedures and templates
• Production of operational and project reporting.
• Identifying Process Improvements and reengineering these where necessary
• Administration of the company change control process

• The main aspect of this role was to support the Project Management team, this involved allocating projects but monitoring utilisation, implementing processes, procedures and standard templates to ensure a consistent.
• Resource Management in terms of project allocation and resource utilisation.
• Creation and documentation of processes, procedures and templates
• Support with Project Financial Reporting
• Identifying Process Improvements and reengineering these where necessary
• Administration and Training on PlanView – Project Management Software

Tutbury

• In this role I was responsible for managing the office and administrative function of the business, including management of the financial department, reception, customer services and personnel. As part of this role I.
• Identifying areas for improvement within the business
• Documenting processes and procedures
• Managing and overseeing the administration of the business
• HR and personnel for all staff

Lichfield

• Responsible for ensuring significant pieces of work required to enable more efficient running of the business were effectively managed, as projects and moved through the project lifecycle to completion. I also had.
• Identifying areas for improvement within the business
• Managing and overseeing projects through to completion
• Staff communication, attendance, issues etc
• Assisting the Directors in day to day running of the business
• Managing legal claims

During my time with Computacenter I carried out a number of different roles including:Quality CoordinatorCustomer Focus Analyst / Team LeaderBusiness Improvement AnalystService Management ConsultantImplementation Governance AnalystIT Managed Services Projects Coordinator