Helen Dutton Email & Phone Number

Leeds, England, United Kingdom

Managing rigorous on-boarding projects with new clients, ensuring they are positioned to offer regulated retail financing in a compliant way.Responsible for the full client life cycle; contracting, on-boarding, building and nurturing relationships, liaison with contacts at all levels from C-suite down, resolving issues, conducting reviews, identifying up-selling opportunities, delivering client service level agreements, maintaining oversight of appointed representatives, managing client… Show more Managing rigorous on-boarding projects with new clients, ensuring they are positioned to offer regulated retail financing in a compliant way.Responsible for the full client life cycle; contracting, on-boarding, building and nurturing relationships, liaison with contacts at all levels from C-suite down, resolving issues, conducting reviews, identifying up-selling opportunities, delivering client service level agreements, maintaining oversight of appointed representatives, managing client satisfaction levels.Instrumental in delivering year-on-year growth of business revenues, developing the business from £0.5m in 2018 to £2.1m turnover in 2024.Leading the account management function, coaching and developing team to deliver the best outcomes for clients and to develop within their roles.Developing new business leads, and maintaining positive working relationships with finance providers.Working collaboratively across the business to re-engineer processes and drive efficiency.Maintenance of client relationships with businesses such as Google, Bensons for Beds, Peloton, Scottish Power, Go Outdoors, National Grid, Brompton Bicycles. Show less

Saltaire, Bradford

Worked collaboratively with colleagues to support commercial growth of the business. building monthly revenues by c.60% in 12 months.Successfully onboarded & managed the relationships with significant, high profile new customers including Hyundai, Bensons for Beds, Peloton & Aston Martin Lagonda.Developed full suite of compliance training courses and assessments, widely used by clients to satisfy the FCA's requirement that staff are trained & competent.Successfully… Show more Worked collaboratively with colleagues to support commercial growth of the business. building monthly revenues by c.60% in 12 months.Successfully onboarded & managed the relationships with significant, high profile new customers including Hyundai, Bensons for Beds, Peloton & Aston Martin Lagonda.Developed full suite of compliance training courses and assessments, widely used by clients to satisfy the FCA's requirement that staff are trained & competent.Successfully implemented new CRM system, developing new ways of working and valuable management reporting to feed into the company’s Board and Compliance & Risk Committee.Instrumental in driving software improvements & change requests, following the launch of the business’ new core system, working effectively with the new IT supplier.Ensured smooth operation of the business, controlling invoicing & debt, overseeing HR, health & safety. managing & negotiating with suppliers. Show less

Wakefield, United Kingdom

A crucial part of the senior leadership team, effectively managing relationships with key stakeholders on the Board, contributing to, and delivering, the company’s strategic business plan.Delivered marketing campaigns/collateral and managed the company’s on-line presence, raising brand awareness and driving increased in-bound sales enquiries among new and existing customers. Project managed delivery of new website for the business, organising all creative, writing all copy and managing… Show more A crucial part of the senior leadership team, effectively managing relationships with key stakeholders on the Board, contributing to, and delivering, the company’s strategic business plan.Delivered marketing campaigns/collateral and managed the company’s on-line presence, raising brand awareness and driving increased in-bound sales enquiries among new and existing customers. Project managed delivery of new website for the business, organising all creative, writing all copy and managing design.Managed the end-to-end sales process including on-boarding activities for all new clients and subsequent handover to Operations. Ensured consistent client retention rate of over 85%.Led internal sales team, motivating and supporting them to achieve/exceed appointment targets and outperform established field sales colleagues, winning numbers of contracts in excess of target.Managed the sales research team of five and re-engineered prospect research process to deliver an uplift in team productivity of 50%, feeding the sales team with plentiful, high quality leads.Led and implemented a range of strategic sales initiatives, targeting prospects and winning clients across the public, private and third sectors, delivering a year-on-year increase in number of client sites. Notable clients included Polypipe, Leeds Teaching Hospitals NHS Trust, Hull College Group, Sheffield City Council and Doncaster MBC.Ensured the smooth operation of the office, negotiating with suppliers and complying with all health, safety and security requirements. Show less

Wakefield, United Kingdom

Developing architecture, themes, design and copy for new company website, along with development of a new brand identity. Project managing the delivery of both to high quality, ahead of schedule and within agreed budget.Building/maintaining relationships with existing clients, engaging customers with the reanalysis process and identifying opportunities to add value.Leading/implementing research, sales and marketing initiatives and routes to market to drive growth of the… Show more Developing architecture, themes, design and copy for new company website, along with development of a new brand identity. Project managing the delivery of both to high quality, ahead of schedule and within agreed budget.Building/maintaining relationships with existing clients, engaging customers with the reanalysis process and identifying opportunities to add value.Leading/implementing research, sales and marketing initiatives and routes to market to drive growth of the company’s client base.Development and management of accurate and timely MI reporting, providing the Board with a complete strategic understanding of all research, sales and marketing activities. Show less

Bradford, United Kingdom

Expert resource to internal clients, providing guidance on the student tier of the Points Based Immigration System (PBS). Experienced trainer, delivering formal and informal training and coaching sessions to colleagues across the University. Successfully communicating policy changes, interpreting how these changes impact on the academic schools and working collaboratively with them to develop new processes and procedures. Supporting the academic schools and admissions… Show more Expert resource to internal clients, providing guidance on the student tier of the Points Based Immigration System (PBS). Experienced trainer, delivering formal and informal training and coaching sessions to colleagues across the University. Successfully communicating policy changes, interpreting how these changes impact on the academic schools and working collaboratively with them to develop new processes and procedures. Supporting the academic schools and admissions team by facilitating the successful recruitment of international students to the University, thus growing tuition fee revenue. Show less

Leeds, United Kingdom

Took time out to enjoy life with my new baby son

Bradford, United Kingdom

Managing long-term business-to-business relationships with a portfolio of large clients, consistently achieving customer satisfaction results in excess of 95%.Providing exceptional customer care by effectively resolving problems, and adding value through involvement in customer projects and regularly reporting to customers.Leading a team of key account management professionals - managing career development, identifying training needs and providing training, coaching and… Show more Managing long-term business-to-business relationships with a portfolio of large clients, consistently achieving customer satisfaction results in excess of 95%.Providing exceptional customer care by effectively resolving problems, and adding value through involvement in customer projects and regularly reporting to customers.Leading a team of key account management professionals - managing career development, identifying training needs and providing training, coaching and mentoring, ensuring the successful delivery of team customer service and sales objectives.Responsible for the management and delivery of the hospitality/event programme, ensuring events were delivered to time, budget and the delight of customers.Successfully developing business opportunities with my customer portfolio, selling on-site services and consultancy, contributing to the achievement of the sales target of £1.6m. Playing a key role in the development of the inaugural Sales & Marketing strategy. This involved developing and project-managing revenue-generating initiatives with new and existing customers, allocating resources, to ensure the department was able to achieve stretching new sales target of £2.1m. Show less

Bradford, United Kingdom

Developing long-term, business-to-business relationships with portfolio of large client contacts at all levels, providing expert advice on all aspects of their water and waste water services.Coordinating and delivering Professional Selling Skills (PSS) training courses to colleagues, enabling them to build strong, mutually beneficial partnerships with customers.Coaching colleagues in the effective use of the PSS techniques, leading to the development of a more successful team of… Show more Developing long-term, business-to-business relationships with portfolio of large client contacts at all levels, providing expert advice on all aspects of their water and waste water services.Coordinating and delivering Professional Selling Skills (PSS) training courses to colleagues, enabling them to build strong, mutually beneficial partnerships with customers.Coaching colleagues in the effective use of the PSS techniques, leading to the development of a more successful team of customer service staff who were consistently using the PSS skills during their interactions with customers. Developing opportunities to sell on-site services and consultancy to customers thus improving their performance, finances and company image, and successfully achieving sales targets year-on-year.Building strategic, multi-disciplinary key account teams and leveraged these to provide an outstanding customer experience.Leading and managing a team of account managers, coaching, developing and motivating them to deliver excellence in customer service and added value sales. Show less

Bradford, United Kingdom

Recruiting and establishing a completely new customer service team, developing key performance indicators, work processes and managing/developing performance.Project managing the department's main contact recording and sales databases, building a strong working relationship with the system developer and acting as a business analyst in order to ensure the systems evolved to meet changing needs.Responsible for the delivery of the customer extranet, a brand-new on-line tool for… Show more Recruiting and establishing a completely new customer service team, developing key performance indicators, work processes and managing/developing performance.Project managing the department's main contact recording and sales databases, building a strong working relationship with the system developer and acting as a business analyst in order to ensure the systems evolved to meet changing needs.Responsible for the delivery of the customer extranet, a brand-new on-line tool for communicating with customers. This included collaborative working with the IT team to scope and develop the system, developing and publishing marketing and promotional content for the site, managing the roll-out of the system to 100+ customers and managing site content after go-live.Coordinating and managing all the monthly MI reporting, developing a balanced scorecard report which was used by the senior management team to assess the performance of the department. Show less

Project Management

Pg Diploma, Management Studies

B A (Hons), English Literature, Upper Second Class

Studied a bachelor degree in English Literature with final year modules including Media Studies, 20th Century Poetry, Old English amongst.