Helen E. Email & Phone Number

Southampton, England, Gb

Southampton, United Kingdom

· Plan, develop and provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on the job training, meetings, conferences and workshops.· Play a key role in ensuring ES is compliant with all legislative and statutory requirements for payroll, HR administration and Pensions. In addition this role also needs to ensure compliance with NHS terms and conditions.· Ensure all processes currently in place are standardised and compliant across all teams and where this is not in place to work with the senior management team and peers to ensure changes are implemented.· Deputy Chair of the Payroll Technical Excellence committee, identifying the need for and implementing changes in NHS terms and conditions; legislative and statutory updates; and any ESR system changes that require new or alternative methods of working that impact payroll and pension services· Create training modules in various styles of methods, including courses, manuals, webinars, eLearning and other training formats which may be required. · Standardise processes and procedures ensuring compliance from staff and delivering training as necessary to educate staff on processes and procedures.· Ensure best practice is followed and consistent knowledge across the whole Employment Services Workforce and maintain a good net promoter score from our clients.· To provide detailed understanding to the operational teams on all items relating to NHS terms and conditions, payroll legislation and IBM/NHS Central Team updates, enhancements and issues with ESR.

Southampton, United Kingdom

The role includes developing a full new starter training programme to ensure all staff are fully trained and operational within a 3 month period and able to effectively manage the NHS Payroll, using the systems and adhering to T&CS and legislation across the offices in Southampton & Sheffield. Introduction of a ‘Buddy’ system within the teams to ensure staff are always supported, Implementation of training evaluation ensuring all training supported staff and company objectives. Training course creation and delivery for staff at all levels on legislation changes, soft skills and company procedures. Implemented three new positions of Training officers and have mentored and developed the successful candidates to ensure consistent high levels of training delivery, feedback and their staff morale.Administrations of the training function including; diary management, report writing, documentation & spread sheets production and data entry of training feedback.In addition to this role, supervision of the audit process to ensure a consistent audit result each year with no exceptions. Member of the Continuous Improvement Board to ensure all company processes are delivering against company objectives, member of the Employee Engagement Network to consistently take staff ideas and feedback and work towards ensuring a high result on the Great Place to Work surveys and member of the company social committee, organising company events.Achievements• Creating, implementing and delivering successful client webinars on a selection of NHS payroll related subjects.• Creating and implementing a full new starter training function with assessment for an NHS shared Payroll service; a company of, at the time, 150 employees.• Gained CIPP Payroll Quality Partnership accreditation in 2013, 2015 and again in 2017 showing best practice in the training and development of payroll people.• Introduced a Company awards scheme to recognize and encourage great customer service.

Chichester & Bognor Regis

Working closely with West Sussex Job Centres to manage groups of customers in various stages of unemployment to ensure attendance, retention and timely achievement on a selection of back to work training courses. This role included delivering effective group interview sessions at Bognor & Chichester Job centres, advising customers on training courses available to them, booking customers on courses via cold calling and face to face meetings and organising the class lists, course dates and attendance logs. Co-ordination of a caseload of customers within a cirriculum area working towards small qualifications and units and assessment of customer eligibility for funding. Meeting performance targets to ensure continued funding for the College and researching new training opportunites in order to increase the services offered.

Hampshire

Heading up the internal and external training programmes I was responsible for implementing and running the training strategy, this has included working closely with HR to ensure our Training function helped us successfully achieve Investors in people Gold in 2011. • Reporting directly into the Customer Service Director.• Develop & deliver a new starter Induction program.• Design and deliver all training programs (soft skills, MS office, product, industry specific).• Plan training strategies whilst collaborating with all company divisions.• Scheduling of all training courses.• Training needs analysis.• Evaluate the value and success of all training.• Projects outside of my core function.• Deputy Quality Manager.• Company social event Chairperson.

Hampshire

In addition to the duties of my previous role, my main responsibility was to liaise with the Training Manager and assist with the day to day running of the 8 person training team.• Mentor existing training staff.• Train and manage new training staff.• Offer support and guidance to all training staff.• Team diary management.

Hampshire

Working in a Training team to ensure all new staff to the company received the necessary training to perform their roles efficiently.• Delivering a 4/5 week Induction to new staff. • Setting, overseeing and marking training assessments.• Preparing, writing and delivering various training courses. • Training course scheduling and booking.• Coaching new training staff within the team.

Hampshire

Assisting the Sales Manager to ensure a team of 19 Sales Consultants ran as efficiently as possible.• Dealing with day to day team administration tasks• Organizing the team diary.• Administration of Bookings.• Mentoring new staff

Hampshire

Dealing directly with the general public to create and provide tailor-made specialist holiday’s packages.• Delivering a high level of customer service.• Ensuring the customer received the correct holiday hassle free.