Helen E. Email & Phone Number

Southampton, England, GB

Southampton, United Kingdom

· Plan, develop and provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on the job training, meetings, conferences and workshops.· Play a key role in ensuring ES is compliant with all legislative and statutory requirements for payroll, HR administration and Pensions. In.

Southampton, United Kingdom

• The role includes developing a full new starter training programme to ensure all staff are fully trained and operational within a 3 month period and able to effectively manage the NHS Payroll, using the systems and.
• Creating, implementing and delivering successful client webinars on a selection of NHS payroll related subjects.
• Creating and implementing a full new starter training function with assessment for an NHS shared Payroll service; a company of, at the time, 150 employees.
• Gained CIPP Payroll Quality Partnership accreditation in 2013, 2015 and again in 2017 showing best practice in the training and development of payroll people.
• Introduced a Company awards scheme to recognize and encourage great customer service.

Chichester & Bognor Regis

Working closely with West Sussex Job Centres to manage groups of customers in various stages of unemployment to ensure attendance, retention and timely achievement on a selection of back to work training courses. This role included delivering effective group interview sessions at Bognor & Chichester Job centres, advising customers on training courses.

Hampshire

• Heading up the internal and external training programmes I was responsible for implementing and running the training strategy, this has included working closely with HR to ensure our Training function helped us.
• Reporting directly into the Customer Service Director.
• Develop & deliver a new starter Induction program.
• Design and deliver all training programs (soft skills, MS office, product, industry specific).
• Plan training strategies whilst collaborating with all company divisions.
• Scheduling of all training courses.

Hampshire

• In addition to the duties of my previous role, my main responsibility was to liaise with the Training Manager and assist with the day to day running of the 8 person training team.
• Mentor existing training staff.
• Train and manage new training staff.
• Offer support and guidance to all training staff.
• Team diary management.

Hampshire

• Working in a Training team to ensure all new staff to the company received the necessary training to perform their roles efficiently.
• Delivering a 4/5 week Induction to new staff.
• Setting, overseeing and marking training assessments.
• Preparing, writing and delivering various training courses.
• Training course scheduling and booking.
• Coaching new training staff within the team.

Hampshire

• Assisting the Sales Manager to ensure a team of 19 Sales Consultants ran as efficiently as possible.
• Dealing with day to day team administration tasks
• Organizing the team diary.
• Administration of Bookings.
• Mentoring new staff

Hampshire

• Dealing directly with the general public to create and provide tailor-made specialist holiday’s packages.
• Delivering a high level of customer service.
• Ensuring the customer received the correct holiday hassle free.