Helen E. Ortiz Email & Phone Number

7001 Anpesil Drive

- Responsible for selling and servicing customers within one or more departments. - Maintain knowledge of products and use this knowledge to assist and educate customers on options available. - Provide customer assistance and deliver a positive customer shopping experience. - Jobs within this category will receive base plus commission earnings.

- Worked in a very fast-paced environment with time-sensitive data and merchandise.- Maintained client database with customer information, style master, and order entry.- E-Routing on customer’s traffic website for various accounts- Acted as liaison between sales managers and allocation in case of cancellations, priority orders, and updated on shipping status.- Coordinated decisions with several warehouse managers to efficiently prioritize shipment by cancel dates and priority customers. - Ensured timely allocation of different resources like material, technical support, labor or finance to various departments- Maintained a thorough knowledge and skill base of: product, operations, policies, procedures, and computerized information systems.

- Worked with cross-functional teams to understand and communicate delivery changes and replenishment status to Sales and Customer Service teams.- Followed VIP account orders, ensured product and delivery standards were met per vendor guidelines. - Operated in an efficient/cost conscious manner so that all budgeted objectives were achieved.- Worked closely with senior management on all Human Resources issues.- Created and maintained a well-trained staff that could be promoted through cross training and mentoring.- Communicated with freight forwarders to track goods from outside the U.S. to ensure timely in-house delivery for door-to-door shipments.- Analyzed work flow and planned labor accordingly with outside temp agencies. - Monitored all temp personnel’s time cards and submitted to temp agencies.