Helen Macmillan Email & Phone Number

Shifnal, England, United Kingdom

Delivering IT solutions (software, hardware, and user database accounts) in person, online, and via telephone to 1500 users across the school site to Service Level Agreements (SLA). Highly adaptable with analytical and troubleshooting skills applied either independently or collectively as part of a 3-person team. This role requires excellent customer service skills (verbal, written and listening) to effectively support users of varying levels of IT knowledge and skills (e.g., senior leadership, students, and parents). • Pivotal in delivering adherence to GDPR and Ofsted requirements for the school website with sole responsibility for content management ensuring that content is up to date and relevant. • Project managed and transferred the entire website content from an existing website provider to an independent platform managed by the school. Assisted with the design of the new website and ensured continuity for website users. • Proposed and created a comprehensive user guide for online student applications during the COVID lockdown that was placed on the school website and emailed to the whole school community. • Researched alternative support providers for the school website and Management Information System (MIS). • Ongoing individual or group user training either face-to-face or online with the creation of accompanying training material.• Prioritisation and review of help desk requests and solutions.

Telford, England, United Kingdom

Monthly site surveys involving the observation, identification and collation of bird, plant, and fungi data for sites in the Telford area. These were conducted either in pairs or in groups with site survey data recorded and submitted on iRecord. Participation and sharing information on the group’s social media account.

Brewood, England, United Kingdom

Monitoring, evaluating and challenging whole school academic and pastoral performance as a member of the governing body in line with the school’s vision and values. As chair of the Resources Committee, I had to analysis the yearly budget and determine if targets were being met while ensuring that value for money was being achieved.

Staffordshire, England, United Kingdom

Delivering on-site IT solutions to 10 schools across Staffordshire on a 2-week rota. Maintenance and troubleshooting IT problems – network, software, hardware, and user database accounts either independently or liaising with 3rd line support at Entrust. Training users in the use of IT software and creation of user training material. Research, evaluation and recommendation of IT hardware, software, licensing, and data security products when requested by the client (as result of internal audits conducted on-site).

Staffordshire, England, United Kingdom

Delivering lessons and managing classroom behaviour within a supportive environment whist assisting students according to their needs. Students were also encouraged to interact and contribute to learning outcomes with a positive attitude and behaviour.

Brewood, England, United Kingdom

Motivating and organising volunteers for over 20 annual school fundraising and community events such as the annual school BBQ, quiz nights and children´s film nights. Raising £5000 due to, PTFA activities whilst bringing the whole school and village community together.

Bachelor Of Science - Bsc (Hons) Env Sci (Open), Environmental Science, 2.1

Key Skills Critical evaluation, interpretation, and communication of complex scientific and technical information either individually.

Msc Information Systems Engineering, Computer And Information Sciences And Support Services, Pass

Bachelor Of Laws - Llb, Law, 2:2