Our Ditchling Gin is award winning for both taste and design and our Toffee Vodka 'Fling' won its first award for taste before even being bottled.... watch this space for new and exciting products and news..

With over 100 lettings branches nationwide, working with a dedicated team to ensure the successful delivery of operational processes to enable branches to deliver the highest level of customer service at all times.

Recruited on a fixed one year contract. Remit to restructure a busy Property Management hub and streamline processes to maximise efficiences within the department. Achieved by fully utilising and developing the skill set of the team to ensure the continued delivery of excellent customer service. On completion of contract offered and accepted promotion within the Company

Providing consultancy and training for Letting and Estate Agents including:Reviewing existing processes and systems to to advise on appropriate changes to improve standards, staff performance and profitabilityStaff trainingCompliance Reporting

Responsible for all day to day operations including:Overall management of Lettings, Property Management and Accounts departments including recruitment training and development of staff.Devising and Implementing new systems and strategies to maximise revenue streams and maintain the highest level of customer service.Improving and standardising documentation.Setting and monitoring KPI's.Liaising and negotiating with key clients and suppliers

Initially contracted with TDS as a self employed Adjudicator, analyzing information provided by landlords tenants and agents whom had raised a dispute over the return of deposits. Determining outcome of any claim and providing detailed concise written reports to all parties in a clear and timely manner.Then employed in a new position as an Outreach Manager the main duties were to provide information and advise regarding TDS rules and deposit protection to its members and to provide feedback to the board as to members views and concerns in order to improve standards and transparency moving forward.

Set up retail business and website from original concept as a bet! Ran successfully for six years then sold on profitably as a going concern.

Taken on as a consultant in new Lettings business became Director and shareholder within a year.