Helen Perry Email and Phone Number

Responsible for day to day team managementSupporting and motivating to achieve KPIsCoaching and mentoring other staff Accredited interviewer and onboarding Absence management and occupational health referrals Managing PHI cases All aspects of HR management eg disciplinary processes, grievances, flexible working applications. Delivering communications in person and remotely to groups of peopleLeading a team in financial services to deliver an outstanding quality of work and compliance Coaching to improve results based on customer feedback resultsHandling customers complaints to resolution in line with company and FCA guidelines and producing final response letters and ombudsman rights