Helen Pugh Email and Phone Number
A highly skilled, self motivated and hardworking individual with experience throughout the Customer Service industry. A proven manager, coach and trainer - my experience has developed over the last 16 years.I have always enjoyed working closely with people, putting steps in place for development and seeking ways to support individuals with their development and progression.
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People Development ManagerDirect Wines Apr 2024 - PresentGloucestershire, England, United Kingdom -
Training And Customer Experience ManagerDirect Wines Apr 2018 - Apr 2024Gloucester, United KingdomResponsible for the Training and Coaching departments supporting the call center to achieve set goals and performance. Creating and re-working training and coaching modules to ensure always moving forward and meeting our customer expectations. Managing the two teams to encourage a high level of service throughout the call center with all advisors. Managing the Voice of the Customer and feedback to other parts of the business to work towards First Contact Resolution translating feedback into… Show more Responsible for the Training and Coaching departments supporting the call center to achieve set goals and performance. Creating and re-working training and coaching modules to ensure always moving forward and meeting our customer expectations. Managing the two teams to encourage a high level of service throughout the call center with all advisors. Managing the Voice of the Customer and feedback to other parts of the business to work towards First Contact Resolution translating feedback into action and support. Show less -
Customer Experience ManagerDirect Wines Jul 2016 - Apr 2018Gloucester, United KingdomManaging the Coaching Team and a team of quality assessors to encourage a high level of service throughout the call center. Ensuring relevant support sessions delivered whether through classroom learning, one to one support or sibe by side sessions. Managing the Voice of the Customer and feedback to other parts of the business to work towards First Contact Resolution. -
Coaching Team ManagerDirect Wines Mar 2013 - Jun 2016Gloucester, United Kingdom -
Head Of Customer ServiceAverys Wine Cellars Oct 2012 - Jul 2015Preston, United Kingdom -
Assistant ManagerVirgin Wines Mar 2009 - Mar 2013Preston -
Customer Service TrainerVirgin Wines Mar 2008 - Mar 2009Preston, United Kingdom -
Team CoachTalktalk May 2006 - Mar 2008Preston, United Kingdom
Helen Pugh Skills
Frequently Asked Questions about Helen Pugh
What company does Helen Pugh work for?
Helen Pugh works for Direct Wines
What is Helen Pugh's role at the current company?
Helen Pugh's current role is People Development Manager.
What skills is Helen Pugh known for?
Helen Pugh has skills like Customer Experience Management, Management, Coaching, Call Quality, Training, Customer Service, Sales, Retail.
Not the Helen Pugh you were looking for?
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Helen Pugh
London Area, United Kingdom -
1barclays.com
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Helen Pugh
Pay As You Go Admin | Project Based Support | Property Investment Research | Specialising In The Property Sector.Shrewsbury -
2chrisduckett.co.uk, ambrey.com
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