Helen Schroeder Email & Phone Number

Toronto, Ontario, Canada

Collaborates and shares domain expertise with multiple business stakeholder groups to determine business requirements and objectives for projectsProvides direction and guidance to UX designers in end-to-end design processGuides UX designers through difficult discussions with stakeholdersFacilitates brainstorm sessions and stakeholder meetings Holds UX designers accountable to deadlines and outcomes

Toronto, Ontario, Canada

Assisted in redesigning the full merchandise UI experienceWorked with multiple stakeholders and third-parties to distill business rules and needs, and create experiences within those bounds that delightLed the company through an organization-wide accessibility process change and education

Wireframed numerous web application pagesFollowed a set library of assetsExercised creativity in the discussion and development of new assets

Waterloo, Ontario

Computer Science MajorStudio Fine Arts Minor

Assisted in user research and preparing documentationDesigned numerous prototypes and layouts according to brand standardsUsed Monetate to create A/B tests for the Air Miles website

Mississauga, Ontario

Worked with multiple technologies to produce new web application functionalityCompleted requests for bug fixes and functionality adjustments through JIRA​Worked with the Accounts team to complete complex projects

Toronto, Ontario

​Was the lead in creating the new Source from Ontario websiteLearned and applied Web Content Accessibility Guidelines to make the Source from Ontario website accessible to multiple audiencesReviewed and made changes to content update forms for Ontario.​​​

Markham, Ontario

Addressed all online customer inquiries by phone and email over Black Friday, Cyber Monday, and right before Christmas (Total 2 Months of Customer Service)Resolved EDI issues with SPS Commerce for incoming purchase orders and outgoing invoicesIn charge of updating website online sales section, as well as maintaining and updating other features​

Mississauga, Ontario

Utilized Magento to update product data and pagesWorked independently throughout the termSignificantly updated one of the company’s websitesCompleted requests from sales representatives ​​

Mississauga, Ontario

Processed incoming orders and forwarded information to appropriate departments for completionWorked in Sage Business Vision 2011, creating customer accounts, printing reports, inputting dataUsed Google Docs for additional processing of outstanding ordersCompleted Daily Banking Sheets and processed credit cardsPicked product in the warehouse for orders when required​

Waterdown, Ontario

Worked independently to prepare baked goods Managed time effectively when preparing and baking goods

Waterdown, Ontario

Participated in the process of creating bouquets and arrangementsCollaborated with co-workers and business owners to create a customer friendly environment

Bachelor Of Computer Science, Computer Science

Activities and Societies: Karate Club, Concert Band, Ballroom Dance Club, Latin Salsa Dancing, Mathematics Grad Committee Minoring.

High School Diploma (Honours)

Activities and Societies: Band