Effectively supporting and contributing to the growth of two managed portfolios in the Corporate Bank. I use my relationship management skills to maximise overall client satisfaction with tailored solutions, as well as identifying future opportunities.

Responsibilities Include • Proactively managing two directors’ diaries• Co-ordinating travel and expenses• Arranging meetings and events, including compiling agendas and recording accurate minutes & actionsKey Achievements• Identified issues with & made changes to local taxi booking process, leading to increased controls and a reduction in cost billed to our cost centre of 75%• Site co-lead for Women’s Network, including arranging events and producing a monthly newsletter• Co-ordinating the Yes 2 Chess citizenship programme for the site, including liaising with charity partners, tracking metrics and assisting at the four-day grand final event in London• Assisting the Communications team with colleague comms and enthusiastically helping out with colleague engagement activities & events

Answering customer banking queries and carrying out banking transactions•Working towards personal and company targets for sales solutions, customer service and complianceKey Achievements•Team “Customer Champion”, taking responsibility for monitoring and improving team customer satisfaction scores•Consistently beat targets for sales solutions and shared best practice with team•Achieved 100% customer satisfaction score for six consecutive months•Assisted with training and mentoring new Apprentices

Promoting and selling healthcare plans direct to consumers in a variety of retail settings; a trial for the company•Researching applicable areas in which to sell and providing feedback & recommendations to senior management•Working to targets for direct sales and lead generation

Administration & management of supplier contracts•Loading hotel & pricing information accurately onto reservations system•Generating, analysing and circulating MI, booking reports & data•Attending supplier & industry meetings and events

Working & travelling in Europe & South Africa

Organising meetings & events•Copy writing, including marketing materials, case studies, press releases and web articles•Managing relationship with printers•Maintaining accurate client files

Administration of the overall KTP scheme and a number of projects•Planning & attending meetings & events, including compiling agendas, taking meeting minutes & distributing to members•Writing case studies and web content

Dealing with, resolving and responding to customer complaints & queries relating to marketing issues•Collating and analysing complaints data to highlight trends and issues