We work closely with customers and other organisations to understand what the challenges and opportunities are. We collaborate to create transformational solutions within the organisation.

Facilitating project requirements gathering and in the investigation and assessment of technical options.Analysed existing Customer experience and assistance sections. Subsequent redesign improvements will deliver increased customer satisfaction by 15%Championed User-experience design in both the Citibank and Egg.com businessesLed re-design of online banking processes resulting in significant cost savings across the businessDesign and Marketing professional, with experience in: Information architecture, combining User-centered and Agile methodologies, delivering online sales conversion improvements, SEO and project planning.Experience coordinating User Experience solutions across multiple projects for leading clients.Specialties: Web development, Brand development, E-commerce, Social media, Project management, People management, User experience design and agile methodologies, Interaction design, Usability engineering, Visual design, Prince 2 practitioner, Scrum master.

Managed a multi-discplinary technical team, responsible for planning and overseeing implementation of all site developments to a social networking website from design to delivery.Responsible for managing a team of visual designers, user experience designers and developers.Creative direction for the brand, managed design, usability and accessibility for the website. Development Team Lead for BBC Action Network managing a multi-disciplinary team, planning and overseeing implementation of all development for the website.

Management of team; interviewing, feedback, appraisals, pay recommendations, planning and directionDeveloped project plans, schedules and milestones Implemented the integration of Agile development into the project development processLed user experience design for various projects, e.g. site redesign and rebrandArt/technical direction