• Managing, supporting, coaching, mentoring and developing the operations support team, encouraging their development and ensuring they have the tool kit they need to undertake their roles to deliver the best quality service. To support a consistent, efficient, flexible and first-class service to colleagues and stakeholders at all levels.• Providing HR Business Partner support to a defined area of the business, including employee relations - observation of the team, understanding… Show more • Managing, supporting, coaching, mentoring and developing the operations support team, encouraging their development and ensuring they have the tool kit they need to undertake their roles to deliver the best quality service. To support a consistent, efficient, flexible and first-class service to colleagues and stakeholders at all levels.• Providing HR Business Partner support to a defined area of the business, including employee relations - observation of the team, understanding requirements for the department with succession planning, 9 Box Grid and under performance. Ensuring training needs of the department are met to support the company-wide strategy and the requirement of their roles. Absence management and data analysis. Includes interviewing in line with the SHL Occupational Personality Questionnaire model. Conducting exit interviews to enable analysis of reasons for leaving and then in-turn to improve the experience of current employees. • Ensure the team deliver accurate and efficient provision of HR services across the employee lifecycle, including, new starters, general employee administration and termination of employment ensuring a seamless and consistent, end to end employee journey.• Integral member of the working group for the introduction of the new SAP SuccessFactors system.• Developing a new Managers Tool kit which includes Recruitment, Values and Behaviours, Growth Mindset, Business Skills, Managing Difficult Conversations and Employment Law. • Managing the recruitment and training budgets.• Ensure the HRSC provide the necessary recruitment support to ensure all recruitment activity is supported in line with our key performance indicators. To include responsibility of the undergraduate / graduate and apprentice recruitment and associated development plans. • Representing HR in external and internal audits.• Ensuring information is passed to payroll in a timely manner to ensure payroll is processed accurately and within deadlines. Show less

• Comprehensive secretarial support to the Hospital Director, often working at a fast pace and using my own initiative. Email management on behalf of the Director in their absence, often preparing draft responses and forwarding as appropriate.• Arranging meetings, attending Board Meetings, Heads of Department meetings and other hospital supportive meetings. Preparing agenda’s, minutes and presentations. Following up on actions on behalf of the Director and ensuring completion in advance… Show more • Comprehensive secretarial support to the Hospital Director, often working at a fast pace and using my own initiative. Email management on behalf of the Director in their absence, often preparing draft responses and forwarding as appropriate.• Arranging meetings, attending Board Meetings, Heads of Department meetings and other hospital supportive meetings. Preparing agenda’s, minutes and presentations. Following up on actions on behalf of the Director and ensuring completion in advance of meetings.• Managing letters and communication on behalf of the Hospital Director, distributing as appropriate to gain feedback and collating responses to prepare draft letters in advance of presenting to the Director. Dealing with highly confidential information.• Communication with head office, regional office and consultants, dealing with queries in a professional efficient manner.• Maintaining regulatory requirement for consultants, engaging with new consultants and guiding them through the application process. • Administering the complaints process, acknowledging, investigating and preparing the response. Dealing with difficult situations.• Arranging Annual General Meeting and consultant evenings.• Carried out internal investigations and produced reports to the Medical Director with recommendations.• Preparing letters for staff recognition of patient satisfaction feedback.• Embracing and delivering the company values and strategy. Show less

• Providing secretarial and administrative support to the Regional Director, Regional Finance Director and Regional Team within the South Region of BMI Healthcare.• Supporting the Regional Director and Regional Finance Director which includes diary management, e-mail management, organising meetings internal and external, processing expenses, arranging travel, accommodation and various business reports. • Co-ordinating strategy meetings to include agendas and papers. Organising the… Show more • Providing secretarial and administrative support to the Regional Director, Regional Finance Director and Regional Team within the South Region of BMI Healthcare.• Supporting the Regional Director and Regional Finance Director which includes diary management, e-mail management, organising meetings internal and external, processing expenses, arranging travel, accommodation and various business reports. • Co-ordinating strategy meetings to include agendas and papers. Organising the venue and accommodation and co-ordinating with Directors as necessary.• Attending monthly Board meetings, including taking and preparing of the minutes, preparation of the agenda, presentations and organising speakers as required. • Attending business reviews, preparing feedback and actions and ensuring timelines for completion of actions are met.• Collation of data, audits and trackers for the Region ensuring deadlines are met and regulatory conformity is achieved. • Ensuring company policies, procedures and standards are being followed• Preparing a comprehensive weekly report to provide a regional update on HR, Quality Governance, Facilities and Health and Safety.• Assisting with HR duties including appraisals, grievances, inductions and starters and leavers.• Co-ordinator for logging in and mandatory training systems, responsible for raising and managing the purchase orders for the Region• Undertake and assist with projects• Managing the handling of stage 2 patient complaints, in some instances conducting the investigation and preparing the response. • Logging and tracking of annual leave for direct reports to the Regional Director and Regional Finance Director and ensuring leave is taking in a timely manner throughout the year. • Handing of highly confidential information.• Dealing with all telephone enquiries and directing accordingly. • Providing support to PA’s as necessary. Show less

Comprehensive secretarial support to Executive Director, including management of diary, arranging meetings, typing and preparing presentations.•Managing all aspect of the day to day running of the ED's office.•Regular contact with Consultants, Senior Management and external contacts, including liaising closely with Heads of Department and staff throughout the hospital including regional and head office.•Prepare papers for and attend Medical Advisory Committee meetings and monthly… Show more Comprehensive secretarial support to Executive Director, including management of diary, arranging meetings, typing and preparing presentations.•Managing all aspect of the day to day running of the ED's office.•Regular contact with Consultants, Senior Management and external contacts, including liaising closely with Heads of Department and staff throughout the hospital including regional and head office.•Prepare papers for and attend Medical Advisory Committee meetings and monthly Senior Staff meetings to take, prepare and distribute minutes.•Maintain Consultant and Medical Secretary personnel files in compliance with CQC requirements and the renewal of practising privileges documentation.•Administer written and verbal complaints received, preparing non-clinical responses as necessary. •Arranging and co-ordinating consultant yearly meetings.•Provide absence and holiday cover for the PA to Director of Nursing.•Maintain personnel files for Heads of Departments •Co-ordinating staff recognition scheme.•Participate in CQC inspections. Show less

Typing all correspondence including contracts, parent letters and bi-monthly newsletter.•Preparing monthly invoices, responsible for ensuring payments are being made from parents, altering fee schedules and processing children grants.•Managing room timetables, changing sessions and monitoring availability.•Responsible for all purchase orders and processing of invoices, including monitoring budgets and expenditure and preparing annual budget and income projections.•Maintaining… Show more Typing all correspondence including contracts, parent letters and bi-monthly newsletter.•Preparing monthly invoices, responsible for ensuring payments are being made from parents, altering fee schedules and processing children grants.•Managing room timetables, changing sessions and monitoring availability.•Responsible for all purchase orders and processing of invoices, including monitoring budgets and expenditure and preparing annual budget and income projections.•Maintaining children's records in accordance with Ofsted.•Control and reconciliation of Petty Cash system.•Attending departmental meeting and preparing report.•Dealing with all enquiries and queries by telephone, directly with parents and by e-mail.•Organising holiday playscheme, preparing details and distributing information.•Maintaining and re-designing the nursery website. Show less

Providing secretarial and administrative support for Managing Director, Commercial Director, Finance Director and 5 Senior Managers as and when required.•Typing all correspondence including letter, memos and presentation.•Organising external and internal meetings co-ordinating with diary management.•Dealing with customers and suppliers when necessary.•Collating and distributing yearly budgets and monthly accounts, completing expenses, mileage forms and reconciling statements as… Show more Providing secretarial and administrative support for Managing Director, Commercial Director, Finance Director and 5 Senior Managers as and when required.•Typing all correspondence including letter, memos and presentation.•Organising external and internal meetings co-ordinating with diary management.•Dealing with customers and suppliers when necessary.•Collating and distributing yearly budgets and monthly accounts, completing expenses, mileage forms and reconciling statements as necessary.•Providing up to date organisation and flow charts.•General administration duties.•Member of the Investors in People working group.•Health and Safety representative and member of the working group. Show less