Helena Gioti Email & Phone Number

Athens Greece

Global

- Conducted analysis on blog’s effectiveness using Google Analytics tool, SEO and delivered analytics and ROI reports to companies- Daily management and execution of all social media content- Designed website layout and content using Adobe Photoshop and Illustrator- Implement HTML/CSS code to enhance user’s experience- Maintained effective working relationships with networks and affiliates- Developed and implemented various communication strategies for affiliates

United Kingdom

Web translations from English to Greek and Greek to English; Phone and face to face interpreting

Arta

- Complete store operational requirements by scheduling and assigning employees; following up on work results.- Maintain store staff by training employees.- Maintain store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.- Ensure availability of merchandise and services by approving contracts; maintaining inventories.- Secure merchandise by implementing security systems and measures.- Protect employees and customers by providing a safe and clean store environment.- Maintain the stability and reputation of the store by complying with legal requirements.- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.- Contribute to team effort by accomplishing related results as needed.

Athens, Greece

- Effectively manage large amounts of incoming calls- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/team call transfers’ targets and call handling quotas- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers

Postgraduate Diploma In Management, Social Sciences

Management; economy and accounting.

Bachelor Of Arts, Business Administration

Business Administration oriented to marketing

High School Diploma/Certification, Technological Direction (Economy And Technology)

14 modules of general education (from History to Physics and Chemistry) and 4 modules oriented to economy and technology.

Certificate, Entrepreneurship

Activities and Societies: Cycle 10 ✪ Start-Up Mindset ✪ Team Building ✪ Personal Branding & Social Media ✪ Business Model Canvas ✪.

Certificate, Entrepreneurship

Activities and Societies: ✪ Start-Up Mindset ✪ Team Building ✪ Personal Branding & Social Media ✪ Business Model Canvas ✪ Accounting ✪.