Helena Savtsenko Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

Designing and implementing comprehensive training programs to enhance the sales and onboarding teams' expertise in product knowledge and customer engagement. Overseeing the quality review process to ensure the onboarding team's interactions with customers meet the highest standards of professionalism and service. Key responsibilities:- leading a team of.

Barcelona Area, Spain

• As an experienced senior trainer I deliver results-driven business training to specialists and leadership (classroom and digital trainings).
• Constantly over-achieving targets.
• Fast-paced trainings with a high volume. Total employees trained in 1 year: 250. Training delivery length: from 1 day up to 1-2 weeks.
• Train the trainer (certification) of newly hired trainers (coaching, mentoring, evaluating based on a scorecard, 121 feedback).
• Created my own training plans and… Show more
• Created my own training plans and e-Learning content.

Barcelona Area, Spain

• Target driven, with strong abilities to handle complaints and last minute rebookings.
• Mediating monetary and personality disputes.

Tallinn, Estonia

• Supervising Art Hall’s and Estonian History museum’s joint educational project for schools all over Estonia.
• Small project I undertook after entrepreneurial activities with NGO to contribute with my extensive experience in learning.
• Making presentations and workshops, guided tours about the exhibition "The State is not a Work of Art", answering questions.
• Delivery of educational tours in 3 languages (Estonian, English, Russian)
• Inbound sales and marketing of the exhibition

Tallinn, Estonia

• NGO created for lobbying federalist Europe in Estonia.
• Distributing information on "Europe for Citizens" Program, organizing events and debates.
• Recruiting and training new employees. Developed my own recruitment process.
• Face-to-face training and e-Learning materials that I created myself.
• Assessment to evaluate employees so that they’re ready to go on the field.
• Cooperating with the European Commission representation in Estonia.

Tallinn, Harjumaa, Estonia

• Provided training and technical support to clients from signing up for the service until full implementation.
• Promoted newly launched e-solutions to businesses and informed customers of unique features and benefits.
• Successfully onboarded new clients.

Tallinn, Estonia

• Maintained customer relationships.
• Ensured timely and successful delivery of e-solutions according to customer needs.
• Analyzed clients' feedback on e-solutions (B2B follow-up sessions).

Tallinn, Estonia

• Full-time role that I took upon while studying at the University.
• Educational project (approved by EU Commission) about EU decision-making processes and democracy on grassroot levels for students.
• Leading and training a team of 6 people to conduct educational trainings about EU Citizen’s Initiative
• Trainings delivered across academic institutions in Estonia.

Master Of Arts - Ma Hons (2.1), History Of Art

Postgraduate Courses In English, International Relations And European-Asian Studies

Contemporary History And International Relations

Erasmus Foreign Exchange Scholarship

Education record