Liaise with clients to explain visa application processes and request documents;Organise clients’ files and documents;Make online applications and upload documents to the Home Office website for Spouse Visa, Student Visa, Graduate Visa and Naturalisation;Developed questionnaires for clients to complete, in order to make visa applications faster and more assertive.

Helped to develop a new department that brought in over 30% more clients to the firm;Helped to promote the firm’s digitalisation, optimising procedures and improving work tools, as a result of a proactive, enthusiastic, and highly motivated approach:All notes regarding clients were made on paper and filed physically before the development of specific sheets for client interviews, the monitoring of lawsuits, and internal communication that would be digitally stored in the cloud in specific team-accessible folders;Created shared team-accessible folders in the cloud with templates of important documents and questionnaires as well as team-accessible folders for each client, to make the assessment of cases faster and more assertive;Standardised notes and procedures on the internal system (Legal One - Thomson Reuters);With these digital implements in place, the firm reduced the use of paper to almost zero, contributing to the preservation of the environment while also upgrading the procedures, providing clients with a better, more assertive and faster solution.Assisted the Partners with attending tight deadlines and drafting legal documents, which required great attention to detail and organisational skills;Conducted legal research;Provided client assistance, such as undertaking client interviews to identify the claims and assuring them that their complaints would be attended to, which requires great oral and written communication skills;Oversaw the lawsuits to guarantee that no deadlines would be missed and to identify the next steps;Attended conferences and court;Developed the ability to change a judge’s mind in critical cases through communication and technical skills.

Attended to and provided solutions for customer complaints as a means of avoiding litigation.Directly contacted the clients to propose settlements, developing great communication skills.Checked the products before they were sent to clients, as a means of ensuring that the goods would fill the description and be of good quality, developing great attention to detail.

English teacher responsible for a small class of up to 05 students at a time, at intermediate to advanced level.