Repair Cafés are free meeting places and they’re all about repairing things (together). In the place where a Repair Café is located, you’ll find tools and materials to help you make any repairs you need. On clothes, furniture, electrical appliances, bicycles, crockery, appliances, toys, et cetera.

Reception Volunteer

Developing & driving and end-to-end product strategy for the HPEFS Insights category.Collaborating with all Category Product Managers to develop the HPEFS product roadmapWorking with agile teams to develop products & solutions.Help to deliver a world class product launch & enablement process to increase pipeline & revenue performance.Managing Insights products throughout their product lifecyle.

Define and set global strategies to support delivery of key programs for WW Pointnext Operational Services to deliver the FY21 order target (~$3bn) including • Risk assessment and mitigation strategies• Campaigns; Pricing and Proactive Quoting• Core motion focus (“cradle to grave” analysis of the Pointnext Installed Base)• Story Behind The Numbers narrativesLead for 2 Pointnext focused Accelerate Office Programs:-Channel Proactive Quoting : WW program targeted to generate $17.9M in FY21Pricing Value Capture “Less for Less”: WW program targeted to generate $10.1m in FY21

5 Month assignment to WW Installed Base Selling Team to drive FY21 Readiness . Installed Base Selling unlocks Installed Base potential & provides the back-bone for timeless customer centric sales execution enabling customer and sales success delivering order success ~$6m.Ensured Installed Base Sales were execution ready for November 2020 delivering• A simplified set of Sales Programs and Plays across Storage; Compute; GreenLake & Pointnext Business Units and Geographies including full alignment on the content and structure• A Collaboration Framework with Channel; Inside Sales and Marketing• An ongoing robust operational environment & process for updating, discontinuing & measuring Sales Programs/Sales Plays performance• A comprehensive guided selling experience in full alignment with Business Units & Sales Enablement in support of Product & Services Sellers• IB selling governance cadence for FY21to ensure Installed Base selling is contributing to the Geography sales governance process & overall budget achievement

Define and set global strategies to support delivery of key programs for WW Installed Base Sales (IB value ~$3.7bn) :-• Corporate HPE Next program, (taking the next step in our transformation journey). Exit & Adjust Country workstream. Delivering against re-focus objectives & savings targets. Moving direct business to partner led models.• Corporate Next Generation IT program. Represent Installed Base Sales process, tool & boundary application requirements• IB Next Digital Seller work-stream business lead partnering with selected consultant team, design & deploy a single tool to manage annuity Installed Base, fueled by a single source of truth with improved data quality enabling installed Base sellers to leverage the improved installed base for greater efficiency and business value. Work-stream lead plays in instrumental role regarding MoC & Communication. Target audience ~515 Sellers. • Installed Base strategic program leadership (Governance - status reports; milestone plans; risk & issue management…………) • Maintain the Installed Base "big picture" (understands all influencing programs, projects & factors impacting installed base determining how they play together to manage associated risks & dependencies)• Managing key stakeholder expectations for all programs including delivery of Executive Readouts and status updates on programs to VP & SVP level Executive

Program lead for a set of Installed Base wide transformation projects Installed Base Opportunity Master:Working with external consultants to address Data Improvement; create a data lake “Central Repository” including analytics layer & deliver “Digital Seller” via a “single pane of glass” to IB SellersInstalled Base Long Tail Execution project:Identify & select external Vendors to provide voice & automated solutions in support of Channel Partners driving up execution in the “long tail” space improving conversion & renewal performance

Joined the Installed Base Sales team to implement and drive an operational excellence framework. This included designing and implementing Governance & Planning processes encompassing Fiscal planning process; Delivering a comprehensive Fiscal Planning Playbook; Providing the “story behind the numbers” analysis and commentary to Executive level regarding order performance

Joined the Global Project Management Practice to leverage my experience of organizational design; change management and experience of working directly with Sales teams in order to deliver projects designed to increase sales productivity and drive operational cost reduction.Installed Base Account Management Specialist Project: As project manager I led the design, implementation & transition of an initial 198 people globally into a new value add role within the Customer Operations organisation to provide additional support on $1.2bn worth of accounts which in turn delivered productivity improvements for Services Sellers. The program has expanded and now has 256 people supporting $1.5bn worth of businessInstalled Base Specialist: As project manager I led the design, implementation & transition of an initial 58 people globally into a new value add role within the Customer Operations organisation to take end to end ownership of 14,300 lower value support contracts worth $1.2m in turn releasing Services Sellers to work on higher value accounts. This complex organization design included extensive work with HR, Compensation & Benefits professionals as well as Workers Council Representatives across regions. The program has expanded and now has 258 people supporting $450bn worth of business.Create Capacity Project: As project manager I designed & deployed a series of Brainstorming workshops across Customer Operations generating ideas re: freeing up resources &/or identifying tasks to transition to a more cost effective location to provide additional support to Services Sales. 13 workshops run across 10 locations generating <900 ideas of which the ideas selected generated $3.7m of savings

Responsible for the Finance & Admin Team in the Hatfield Test &Measurement Service Centre, including Call Validation,Inventory and Repair Order Processing.Relocated to Thames ValleyResponsible for a team of Materials Controllers, Technical Librarians & Test Equipment Coordinators