Hélène Vincent Email & Phone Number

Remote

What started as a playful endeavor capturing our world-traveling cat's escapades has blossomed into a robust social media following of 146,000. (93K Instagram, 53K Facebook).With an impressive engagement rate of 8.21%, @bestadventurecat collaborates with diverse brands spanning pet technology, pet food, pet meds, and more, consistently delivering measurable results and driving new customers to their products and services.

Boston, Massachusetts, United States

Responsible for the end-to-end customer journey from implementation through renewal and expansions. Oversee New Client Implementation, Customer Success, and Customer Support Teams.Report directly to Chief Client Officer and member of the Senior Leadership Team.

Managed a global 60-person group encompassing Customer Success, Customer Support, Technical Integrations, and Revenue Operations teams.Reported directly to CEO.

Boston, Massachusetts, United States

Market Expansion Leadership: Drove global business development strategies with channel partners, expanding Ready Education's presence and fostering key partnerships in the global higher education technology sector.New ARR Growth: Closed Ready's largest-ever global contract (by 5X). Strategic Relationship Building: Led initiatives to cultivate strategic relationships with educational institutions, positioning Ready Education as a trusted solution provider.First out of the gate for bringing new products to market. Through pre-sales, determined product market fit and captured guaranteed revenue to fund new product development.

Boston, Massachusetts, United States

Ready Education helps colleges and universities redefine campus communications. We develop mobile apps that transform the student experience by helping colleges deliver the right information to the right student at the right time.Over 500 institutions rely on Ready Education to seamlessly connect over 4 million students with their administrators, their campus, and most importantly, their peers.

Boston, Massachusetts, United States

Head of Partnerships in a FinTech start-up that uses collective bargaining to tackle student debt. Reported directly to Co-Founders to determine the strategic direction of the sales team.Built out CRM and trained staff to use it, resulting in clearer data and easier strategic decision making.Project Management of various Partner initiatives. Created extensive partnerships with Universities, School Districts, Professional Fraternities and Financial Advisors.

Greater Boston Area

Came in 3rd place in a 5-way race for Boston City Council, District 8 as a first-time candidateFundraised $93,000 from 450+ donors to fund campaign expenses; majority of donations from first-time donorsPersonally knocked on 13,758 constituent doors to connect with, listen to and uplift underserved communitiesRecruited ~200+ volunteers throughout the course of the campaignDrafted policy proposals on critical issues: affordable housing, climate change, public education and transportation

Greater Boston Area

Provide leadership and strategic direction for the club, managing and administering club’s $10K budgetGrew membership by 72% through creation of formalized recruitment strategy and emphasis on culture of inclusivity, diversity and serviceStreamlined club’s financial payment systems, resulting in doubling of club donations

Greater Boston Area

Lead a research collaboration between EF and Harvard Graduate School of Education in the creation, deployment, and analysis of a Global Competency index for middle and high school students

Greater Boston Area

Recruited, hired, trained and managed a team of 15 inside and outside sales professionalsDeveloped and managed a sales, marketing, and operating budget for the teamCreated lead generating strategies specific to geographic and demographic tendencies, growing team’s sales by 14%Implemented qualitative and quantitative assessments to ensure client satisfaction and retentionDeveloped staff into star performers, with 13% of team represented in President's Club (Top 5% of sales people)Set sales goals and corresponding compensation plans for staff

Created and managed a portfolio of language immersion travel experiences spanning 11 cities in 8 countriesPrograms increased student passion for and confidence in the target language, with 100% of students reporting increased language confidenceCollaborated with domestic and international teams on all aspects of the programs, including: operations, sales, marketing, finance and curriculum development

Greater Boston Area

First generation of EF’s 360 Global Management Trainee program, working closely with teams and senior leadership across EF’s major products Began development of EF Tours’ new Language Immersion Tours, which grew into the subsequent full-time role of managing this product line

Lead and coordinated a group of 30 trained mediators, including both students and university staffServed as a mediator to resolve conflict within the Brown communityIncreased the group’s presence and profile around campus through development and distribution of new advertising materials, recruitment of new mediators, and organizing panels on the topic of mediationCollaborated in development of innovative training programs to bring conflict resolution skills to campus leaders (deans, group leaders, Resident Assistants)

Perform historical and cultural research for a group working on a project in Liberia to reintegrate former soldiers and war victims back into their communities .Create weekly summaries of Liberian news for other team members.Analyze participant response surveys and create large SPSS database. These statistics will be used for PR and communications purposes.

Completed the 30 hours of training required for certification of Rhode Island mediatorsWork as a co-mediator in the RI courtsAssist trainers in the instructing, coaching and evaluation of new mediators who will go on to work in the court system

New London/Norwich, Connecticut Area

Co-designed a series of back testing simulations to refine the group’s investment management system. Compiled, streamlined, and verified accuracy of composites for long term investment reporting performance. Collaborated with another intern to analyze and organize large and complex investment portfolios.Wrote and designed new marketing materials to better explain the group’s investment strategy to clients.

Invoicing, export/import formalities, accounting, handling of foreign currencies payments and forward contractsCommunicate in foreign languages with customers, banks, freight shipping companies and cold stores During financial crisis, analyzed financial records to identify which sectors were experiencing a lossTraveled abroad with co-workers to represent the company and promote its products in seafood trade shows

Bachelor Of Arts, International Relations- Political And Economic Development

Activities and Societies: Brown University Mediation Project (President) Brown Association for Cooperative Housing Brown Languages Society

Intensive Italian Language Studies