Helen Joyce Email & Phone Number

New York, Ny, Us

New York, New York, United States

· Led a cross-functional team to drive behavioral change and enhance health education among Medicaid members in 17+ Aetna Better Health Medicaid Plans, via the implementation of “Next Best Action” (NBA) campaigns.· Oversaw NBA campaigns as the principal Project Manager, responsible for maintaining project timelines, tracking reviews and approvals, managing sprint documentation and meetings, and overseeing a monthly budget tracker.· Spearheaded communications with both internal and external clients, including individual Health Plans and clinical stakeholders, ensuring effective collaboration and information flow.· Contributed to substantial medical cost savings and enhanced ROI across over 17 Aetna Better Health Medicaid Plans.

New York City Metropolitan Area

Fairfax County, Virginia, United States

- Supported strategic Marketing and Communications for a Fortune 50 Company in their 2020 and 2021 Medicaid Portfolio- Assisted in management from project inception to delivery the 2021 Medicaid Portfolio for 30 Medicaid States, delivering 30 individual state media marketing plans; responsibilities included managing timelines and submitting deliverables- Focused on enhancing member experience and growing Medicaid enrollment rates for state health plans- Documented a wide range of project information using Microsoft tools, including Teams, PowerPoint, Word, SharePoint, and Excel, as well as mastering Project Management Tools such as Trello- Served as an administrative point of contact for the Medicaid Clients, responsible for scheduling meetings, recording minutes, and creating and distributing status decks for weekly check ins for each state market media campaign (preparing about 15 status decks per week)- Facilitated collaboration between teams internally within Commercial Health Division to ensure efficient project delivery- Trafficked outgoing marketing assets according to schedules for four individual Medicaid states- Updated individual state market status decks with monthly social media report data

Syracuse, New York

• Co-facilitated the 6 week long first year student SEM 100 Forum Course with a faculty advisor, overseeing 25 students• Extensively communicated with a faculty advisor to effectively manage and lead the students in succeeding in the course• Provided ample guidance and oversight to students, helping them make a successful transition to Syracuse life• Developed awareness of the complex nature of identity, and helped students foster a sense of belonging to the SU community

Buffalo/Niagara, New York Area

Hostess and Busser, duties included seating customers, communicating with servers, assisting in kitchen, maintaining waitlist and flow of the restaurant, and bussing and cleaning tables.

Buffalo/Niagara, New York Area

- Delegated meetings with entire Products and Services Team, varying from 2 to 15 people- Created a comprehensive Leadership Development Plan, identifying personal strengths and areas of growth. Referenced personal development goals frequently throughout course of internship - Managed and implemented special project organizing Microsoft SharePoint online database, moving over 3,000 files- Built upon 'soft skills,' such as time management, public speaking, and facilitating collaboration between team members, and problem solving via Creative Problem Solving Matrices- Mastered technical programs certified Product Managers use, such as BDM, CSRL, Microsoft Outlook/Teams/Excel/SharePoint/Word/PowerPoint- Worked extensively in developing and critiquing BCBSWNY's Large Group Product Portfolio and Marketing Materials, performing extensive manual contract automation

Syracuse, New York Area

- Sorted through NYSPHA records of prior membership surveys in order to pick out questions of most value- Worked with the client to design a survey intended to measure current levels of membership satisfaction in the organization- Tailored survey to focus on changes the client wanted to make within the organization- Administered survey to approximately 400 lapsed members of the organization- Remained in frequent communication with NYSPHA board throughout entirety of project- Input individual survey results into a Microsoft Excel spreadsheet, utilizing pivot tables- Utilized Microsoft Excel to develop graphs and charts depicting the results from each survey question- Analyzed survey results in a 52-page report delivered and presented to NYSPHA

Buffalo/Niagara, New York Area

· Completed research on the City of Buffalo and its constituents for internal office use· Efficiently worked in teams with other interns to complete projects, such as the “Clean Up Grant Street” Initiative· Observed meetings held by Assemblyman Ryan and recorded the minutes for office records· Became familiar with and mastered utilizing NYS Assembly online organizational systems· Answered constituents phone calls and effectively communicated with them to handle concerns· Analyzed large amounts of data regarding the City of Buffalo used for office projects

Bachelor Of Arts - Ba, Public Policy Analysis, Summa Cum Laude

Specialization in Healthcare Policy

Minor, Management Information Systems, General

High School Diploma