Helen M Pirosko Email & Phone Number

United States

State College, Pennsylvania Area

Temporary positions in State College area businesses as Contract Administrator and/or Administrative Assistant, Cash Revenue Assistant (PSU) and Bookkeeping Assistant as served the needs of their clients.

Middletown, Ny

Consumer Service Associate I (promoted from Customer Care Rep I) 10/2013 - Present-- Creator, Developer and SME for SPARC – an educational program addressing interactions with the Elder Subscribers-- Advocate and Policy expert for subscribers questioning benefits, claims and corporate EAP programs-- Chosen as part of Team for corporate pilot advocate program for high profile new account-- Coordinate and profile trends relating to company’s growth and extended customer service opportunitiesCustomer Care Representative I 6/2013 – 10/2013-- Attentive to subscribers questions and needs and specialize in FCR-- Familiar with all WellPoint programs and resources including GUI, NASCO, WCF, Personix, MAS, NOM, etc.-- Research savvy for all detailed claims-- Regular recipient of “WOW” calls

Goshen & Highland Mills, Ny

Specializing in the residential and investment market, representing buyers, sellers, landlord & renters. A major focus of my career is in assisting Clients with special needs achieve their real estate goals and dreams.

Orange County, New York

The Bumble Bee Project is devoted to helping disabled individuals and families with disabled members buy or sell homes of their own. We provide compassionate and quality service, advocacy when needed, comprehensive assessment of home accessibility and adaptability. We work hard to make sure every Bumble Bee Client enjoys every opportunity to own and live independently and work with businesses, agencies and foundations to help our Clients achieve their goals. The Bumble Bee Project also sponsors The Hive Building Contest which focuses on accessibility in housing, public, commercial and government buildings. More about The Hive Building Contest can be learned at www.HiveOfYourOwn.com

Middletown, Ny

-- Specialist in opening new accounts & retained present accounts vs. competitor offers-- Sales of new accounts – upsell and cross selling packages-- Technical support specializing in trouble shooting cable, internet and phone disabled issues

Marketing residential & commercial properties to potential Buyers, successfully presenting offers and closing transactions (matching Top Producers for the month of June). Listing and marketing residential & commercial properties for Sellers.

• Learned processes to expert level to measure various groups. Measured CSRs’ interactive calls with customers and tracking process from inquiry thru resolution, facilitated Calibration Sessions including Customer Advocacy Sessions (reviewing call scenarios from customer perspective) for all management. Quality supervised two sites. Performed mystery shops, created trends, utilization and analytical reports with recommendations, on the job trainer for new company initiatives at multiple locations. • Special Projects: Created QA Training Manual for department compliance. Member and QA representative of the National Action Team for improvement to both Employee work experience and Company agendas. Provided opportunities and measurements for the Training Department and facilitated a Calibration Sessions as needed for CSRs. As CSR, arranged for parcel pickup, resolved customer issues, tracked packages, established new accounts, assisted customers through the merger challenges.

• Responsibilities included graphic design for corporate, retail and service websites as well as all aspects of office management. Sales to corporate, private and non-profit organizations.

• With FBNHeaven for MarkSport Studios AOL forums -- FFBN (Flyfishing Broadcast Network), FBN (Fishing Broadcast Network) and HBN (Hunting Broadcast Network). Managed 10 online managers, approximately 150 hosts/team members, the newsletter Team for both FBN and HBN, Personnel Team, Game Writers and almost everything connected to MarkSports’ presence on AOL. Managed several of their web-side areas, such as the Pro Q&A areas for Gun, Archery and Flyfishing and their web-side games, such as Caption It! and Fish Stew, Hunter‘s Stew. Maintained the One That Got Away, Punchline and daily area content changes. Fully qualified scripter in AOL’s proprietary language, RAINMAN.

As FBNHeaven for MarkSport Studios AOL forums -- FFBN (Flyfishing Broadcast Network), FBN (Fishing Broadcast Network) and HBN (Hunting Broadcast Network). Managed 10 online managers, approximately 150 hosts/Team members, the newsletter Team for both FBN and HBN, Personnel Team, Game Writers and close to everything that had anything to do with MarkSports’ presence on AOL. Managed several of their web-side areas, such as the Pro Q&A areas for Gun, Archery and Flyfishing and their web-side games, such as Caption It! and Fish Stew, Hunter‘s Stew. Maintained the One That Got Away, Punchline and daily area content changes. Fully qualified scripter in AOL’s proprietary language, RAINMAN.

• Job-specific responsibilities included Payables/Receivables, Billing, Correspondence, Sales Tax, Financial Reports, Customer Account Maintenance.

• Job specific responsibilities included complete responsibility for Customer Service Department, all cashiers and the Layaway Department. Supervised salaried Asst CSM and approximately 40 team associates.

Business

Activities and Societies: o Multiple Courses in Correcting Performance Problems, Clarifying Performance Expectations and Providing.

Accounting