Contribute my technical expertise to the development, evaluation, and implementation of new training content to drive the achievement of Lumen outcomes. Provide facilitation and communication for a broad spectrum of topics to multiple levels of the organization.Partner with regional leadership teams to provide outcome consulting in identifying solutions to improve business performance. Proactively identify gaps/inefficiencies and implement solutions that drive a change in behavior positively impacting Lumen’s results.

HBR Consulting, LLC is a talent development company I founded to help organizations plan, conduct, and administer programs that train employees and improve skills to support organizational goals. I have a have a passion for developing organizations and their people. I develop customized training that is interactive and supports objectives.Work with organizational leadership teams to steer overall talent development strategies. Partner with key members of organizations to collect, gather, and analyze data to present concise actionable results that help launch employee development programs.Engaging instructional design that develops leadership skills, process knowledge, and compliance training. Use adult learning methods and best practices in the field to create effective training materials in a variety of environments. Utilize strong planning, organizational development, and problem-solving skills to develop resources that help associates achieve organizational goals.

Brandon Hall's HCM Excellence Conference: Speaker & Awarded Best Unique or Innovative Learning and Development Program - Bronze AwardSABA Insights Keynote Panel SpeakerChief Learning Officer Magazine Learning Summit : Speaker & Awarded Silver Talent Management Award - Division IIAssociation for Talent Development International Conference and Exposition: SpeakerSABA Insights: SpeakerPublications:SABA Talent Management Resources: Creating a Culture of Personal Development BlogTraining Magazine: Creating a Culture of Personal Development Webinar

Directed the design, planning, and implementation of training programs aligned with the objectives and strategy of client needs.

Designed and implemented effective methods for updating established programs and online materials to meet clients training requirements.

Develop and implement leadership and supervisor training programs for enhancing performance.

Collaborated with IT developers to create LMS platforms that deliver certification training to organizations in the medical field as well as for public school work experience programs.

Implemented onboarding and training ambassador program to streamline seasonal hiring. Launched training resources to improve operating efficiencies and leadership skills. Provided coaching to managers to increase employee engagement and capability. Championed company culture and drove DEI efforts in the DC environment by introducing monthly events to honor a variety of cultural and religious practices in the local community. Evaluated executive teams and developed hiring practices to increase diversity at the management level. Fostered a culture shift to open-door policies that ensured every voice was heard and respected. Resolved associate issues and communicated guidelines, processes, and policies to all levels in the facility.Accountable for distribution center talent acquisition and retention programs. Developed reporting by department and shift and partnered with operations for weekly hiring plans to improve results. Worked with external staffing agency to improve temporary workforce efforts. Directed recruitment efforts to expand internal management positions and growth of leadership opportunities.

Learning & Development Content Developer and HRMS Implementation Project ManagerPartnered across the organization to identify key learning and development needs and formulate business cases in support of strategy implementation at all levels of the business.Designed and developed instructional learning technologies, mobile learning, eLearning, and instructor led programs focused on leadership, competencies, development, behaviors and functional knowledge. Created multiple online courses using Articulate, Captivate and Creative Suite software.

Accountable for the negotiation and selection of LMS/Talent Management System for the organization. Spearheaded the user interface design, data feeds, course catalog options for internal courses, and selection of vendor-supplied courses. Responsible for the growth of the online social/collaborative and career learning environment, as well as the use of mobile technology for learning and development. Lead research and project implementations for talent development initiatives, including: Performance Management, Talent Succession Planning, Courses, Curriculum, Compliance Programs, and DEI efforts.Facilitated all logistics and partnerships involved in the administration of the L&D curriculum both internally and with third-party vendors.Revamped New Hire Orientation for Stores by including culture, customer service, and product knowledge videos. Also included manager discussions and Point of Sale system activities.Facilitated Manager certification blended learning programs with store managers to drive behavioral change and improve talent acquisition initiatives.Managed internal technical expert program to improve relevance and recognition perceptions. Transitioned paper based technical exams to online and updated recognition process to include improved reporting.

Responsible for talent acquisition and revamped interview process to improve recruitment efforts for call center teams. Accountable for training budget to improve representative programs.Designed new hire materials and desk references to improve onboarding experience. Developed software training manuals for new ordering system.Collaborated with call center management to implement employee performance metrics and implemented KPI programs. Launched monitoring program for calls and performance coaching for representatives.Implemented incentive programs for product and engagement events for staff.Aided technical team with software issues with implementation of new order entry software.

Developed three day onsite training programs for franchise owners. Conducted monthly training for franchise owners in web programs and design. 
Created training documentation and user manuals for P.O.S. system upgrades. Developed training materials and facilitated technical training for field representatives.Scheduled and facilitated monthly training events both onsite and regionally for Franchise Owners. Created and delivered regional seminars and hands on classes for advanced concepts
Designed and maintained franchise web site and supported intranet site for employees. Responsible for basic programing functions for proprietary POS system used by franchise owners