Helen Thaw Email & Phone Number

Working as Head of Client Relations at Perform Learn Develop Ltd (PLD).I am committed to fully supporting clients, conducting regular programme performance reviews to maximum use and value of the Mentoring Platforms.PLD develop and provide mentoring software programmes, implementing solutions to enhance learning, development and performance and currently supply more than 100,000 users at over 100 clients.

United Kingdom

Providing Client led business solutions. Working as Head of Client Relations PLD

Took time out to care for family member.

United Kingdom

Responsible for developing and leading a new Business Development Team, building pipeline of business across both the NHS and Commercial sectors to help the company achieve its growth strategy. Developed and implemented new BD strategy contributing significantly to the award of new contracts whilst retaining base business. The role also required the close management of partnerships and the building of relationships with a number of key stakeholders in oder to identify and pursue new business opportunities to meet national targets.

Responsible for the development and implementation of the commercial strategy across three core product portfolios. Key areas include leading and developing commercially focussed teams, new product development and managing complex direct and indirect sales channels across Asia, Middle East and Europe to maximise growth across all portfolios.Core product portfolios: Surgical, Wound-care, Patient Hygiene/Infection Control

As Director of Operations I had the responsibility for creating and leading a new customer focussed Operations group, supporting both Renal Product and Clinic Service organisations.I fully integrated diverse teams across Regulatory, Pharmacy, Technical Services, Customer/Patient Services and Homecare business development. It was necessary for me to undertake a full review of people, systems and processes to improve efficiencies and develop a team committed to delivering exceptional customer service to both the internal and external customer. As a result KPI targets for delivery accuracy were exceeded consistently on a monthly basis.I was successful in gaining investment to create a world class Technical Services Operation to drive excellence in Service to both the Product and Clinic Service organisations, delivering growth in revenue and profit. My responsibility also included leading and developing the Renal Homecare business, securing a major contract servicing over 11,000 patients.Therapeutic areas supported: Haemodialysis, Peritoneal dialysis, Acute dialysis, Apheresis, Managed Care, and Renal Homecare delivery services.

As Sales and Marketing Director I was responsible for fully integrating Sales, Marketing and Operational teams across a broad portfolio to create a new Dialysis Product Business Unit.I secured investment to develop the Acute therapies division, working collaboratively with the International Marketing group to gain corporate board approval. This was an essential step in achieving the growth plans for Acute therapies.In this role I was also responsible for developing and expanding the Haemodialysis division.Through my strategic leadership I successfully directed the teams through major structural change, retaining and developing key staff whilst recruiting the newly extended team.Business areas: Haemodialysis, Acute Dialysis, Apheresis, Homecare services, Technical Services-Product, Customer/Patient Services and Contract Services.

In this role I had responsibility for leading and developing a fully integrated sales teams across Dialysis Partnership Clinics, the Dialysis Product business, Technical Services and Customer and Contract Services.I directed the Dialysis division through an intensive business improvement programme, reviewed organisational structure, strategy and business plans and successfully delivered double digit growth, exceeding the targeted goals.Business areas: Haemodialysis, Peritoneal Dialysis, Managed Services, Home Dialysis Delivery and Services, Technical, Customer/Patient Services and Contracts.

I was directly responsible for creating a customer focussed business unit, leading and developing teams across Dialysis sales, Acute and Adsorber sales, clinical nurse specialists, Customer/Patient Services and Contract Services.Fully integrated extracorporeal therapies into the new the acute team following the acquisition of the Haemocare business in 2003, realigning roles and responsibilities, reviewing and implementing new business strategies to deliver and exceed growth targets across the full product portfolio.Business areas: Dialysis, Home Dialysis, Acute /ICU/Critical care.