Helen Wright Email & Phone Number

St Albans, GB

Leadership Coach

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

• Chief Operating Officer for Corporate Area team, responsible for income of c£8m pro-rata.
• Led team of 17 Relationship Support staff. Responsible for driving consistently high customer service levels throughout the team, managing staff through huge integration change period and maintaining focus on sales and.
• Drove Relationship Directors in delivering industry-revered relationships through customer visits, portfolio reviews and adherence to Group-wide procedures and standards. Ensured cross-heritage policy and risk process.
• Managed large integration projects, including migrations of portfolios of Corporate customers to new team and subsequently to new IT systems – taking in to account training systems, processes and inherent credit and.
• Worked within wider London team and Central Strategy teams to deliver Integration synergies, through consistency of service, smarter working practices, property consolidation and upskilling and development of colleagues.

• Initial design, set up and ongoing responsibility for new Target Operating Model and Sales and Credit Support function in London Commercial, providing credit-related support to Relationship Managers and Originators in.
• Led team of c30 colleagues of varying grade and experience. Drive to build capability of all colleagues towards an agreed task list, through training, coaching and mentoring to ensure best provision of service to.
• Built strong relationships with key stakeholders ensuring the requirements of the Commercial London team are championed and progressed. Worked with multitude of stakeholders to enhance and improve processes and.
• Managed credit processing, credit quality and risk issues. Co-ordinated centrally issued exercises such as Risk Rating system improvements, RWA calculations and risk returns.
• Ensured workload was effectively managed throughout the region, and was an escalation point for issues or concerns from Relationship Manager/Area Director community. Proactively sought opportunities to enhance the.