Vice President - Account Governance
Current
Mar 2024 - Present
AeroLeads people directory · profile
Houda Elfallah Email & Phone Number
Vice President- Account Governance
at
Diversified
1 work email found
@ps.net
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President- Account Governance
Location
United States
Company size
Who is Houda Elfallah? Overview
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Quick answer
Houda Elfallah is listed as Vice President- Account Governance at Diversified, a with 1839 employees, based in United States. AeroLeads shows a work email signal at ps.net and a matched LinkedIn profile for Houda Elfallah.
Houda Elfallah previously worked as Vice President - Account Governance at Diversified and Executive Director- Service Delivery & Governance at Diversified.. Houda Elfallah holds Bachelor Degree, Computer Science from Ecole Privee Des Sciences Informatiques De Bordeaux.
Company email context
Email format at Diversified
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{first}.{last}@ps.net
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AeroLeads found 1 current-domain work email signal for Houda Elfallah. Compare company email patterns before reaching out.
Profile bio
About Houda Elfallah
Experienced executive Sr director with a demonstrated history of working in the information technology and managed services industry. Skilled in Client Relationship Management, client P&L Management, Service-Level Agreements (SLA), BMC Remedy, ServiceNow, IT Service Management, and IT Strategy. Strong information technology professional with a Bachelor Degree focused in Computer Science from Ecole Privee des sciences Informatiques de Bordeaux.
Listed skills include Itil, Servers, It Service Management, Bmc Remedy, and 32 others.
Current workplace
Houda Elfallah's current company
Company context helps verify the profile and gives searchers a useful next step.
Diversified
13 roles · 22 years
Houda Elfallah work experience
A career timeline built from the work history available for this profile.
Executive Director- Service Delivery & Governance
Oct 2022 - Apr 2024
Digital Service Management & Reporting Sr Director
Oct 2017 - Oct 2022
Service Management Consultant
Nov 2016 - Oct 2017
Service Management Consultant
Jan 2016 - Nov 2016
Service Management Center Of Excellence (Coe) - Consultant
My role as Service Management COE included the following responsibilities:- Advisor and Consultant to accounts/towers on complex process issues.- Present SM capabilities to potential customers- Escalation point on highly critical issue from SM perspective- Review highly critical RCAs for acceptable long-term remediation plans as they relate to process issues, looking for broader service improvement opportunities- Research and stay informed of new technologies, tools and capabilities that have potential for our customers- Create training curriculum for Service Managers- Define performance & quality metrics for the SM tower.- Review CSI reports to ensure metrics are achieved - Advise on Service Improvement Plans as needed - Develop and Maintain Critical Practice Definitions- Audit Critical Practice Assessments and Remediation Plans on the accounts.- Identify opportunities to reduce the cost of delivery through automation, technology, simplification, standardization and process improvements.- Work with Solution Architects to review, input and advise on documentation of standard service offerings, SLAs and SOWs.- Lead Service Management Community of Practice monthly Forums with both delivery tower & account members to: Establish network of experts Enhance communication Share ideas Solve operational issues Foster continuing education
Jan 2014 - Jan 2016
Solutions Architect Consultant
Solution Validation and Cost Management for Service Management. My role was to review and certify/Approve all deals that had a Service Management component to ensure the right scope and number of resources was appropriate to deliver Service Management services to new customers. I also had the responsibility to present our Service Management capabilities to potential customers and work directly with our solution architect to adjust solutions based on their requirements and needs.
Jun 2013 - Jun 2014
Account Service Management Sr. Manager
Leading our Service Management team across all business units which include Healthcare and Commercial accounts.
Jun 2011 - Dec 2013
Itil Service Manager Sr Advisor
Feb 2010 - Jun 2011
Itil Service Manager Specialist
2008 - Jan 2010
Itil Service Manager Specialist
2005 - Jan 2010
Associate Development
Jan 2007 - Mar 2008
Service Desk Analyst
Mar 2005 - Sep 2006
Team & coworkers
Colleagues at Diversified
Other employees you can reach at diversifiedus.com. View company contacts for 1839 employees →
DL
Don Lindberg
Colleague at DiversifiedChicago, Illinois, United States
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NW
Norm Whitehurst
Colleague at DiversifiedWilsonville, Oregon, United States
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JS
Joseph Simpson, Pmp
Colleague at DiversifiedAshburn, Virginia, United States
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BS
Barot Sandipkumar
Colleague at DiversifiedBengaluru, Karnataka, India
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JC
Jeremy Cheairs
Colleague at DiversifiedNashville, Tennessee, United States
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LC
Lisa Campbell
Colleague at DiversifiedPortland, Oregon, United States
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AB
Alicia Black
Colleague at DiversifiedAtlanta Metropolitan Area, United States
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LK
Lokesh Kumar
Colleague at DiversifiedBengaluru, Karnataka, India
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TC
Tim Corder
Colleague at DiversifiedHendersonville, Tennessee, United States
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KT
Kyle Tassé
Colleague at DiversifiedToronto, Ontario, Canada
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Don Lindberg
Colleague at DiversifiedChicago, Illinois, United States
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NW
Norm Whitehurst
Colleague at DiversifiedWilsonville, Oregon, United States
View →
JS
Joseph Simpson, Pmp
Colleague at DiversifiedAshburn, Virginia, United States
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BS
Barot Sandipkumar
Colleague at DiversifiedBengaluru, Karnataka, India
View →
JC
Jeremy Cheairs
Colleague at DiversifiedNashville, Tennessee, United States
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LC
Lisa Campbell
Colleague at DiversifiedPortland, Oregon, United States
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AB
Alicia Black
Colleague at DiversifiedAtlanta Metropolitan Area, United States
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LK
Lokesh Kumar
Colleague at DiversifiedBengaluru, Karnataka, India
View →
TC
Tim Corder
Colleague at DiversifiedHendersonville, Tennessee, United States
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KT
Kyle Tassé
Colleague at DiversifiedToronto, Ontario, Canada
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2 education records
Houda Elfallah education
Bachelor Degree, Computer Science
Ecole Privee Des Sciences Informatiques De Bordeaux
Bachelor, Telecommunications And Network
Iut De Mont De Marsan
FAQ
Frequently asked questions about Houda Elfallah
Quick answers generated from the profile data available on this page.
What company does Houda Elfallah work for?
Houda Elfallah works for Diversified.
What is Houda Elfallah's role at Diversified?
Houda Elfallah is listed as Vice President- Account Governance at Diversified.
What is Houda Elfallah's email address?
AeroLeads has found 1 work email signal at @ps.net for Houda Elfallah at Diversified.
Where is Houda Elfallah based?
Houda Elfallah is based in United States while working with Diversified.
What companies has Houda Elfallah worked for?
Houda Elfallah has worked for Diversified, Diversified., Unisys, Ntt Data Corporation, and Dell.
Who are Houda Elfallah's colleagues at Diversified?
Houda Elfallah's colleagues at Diversified include Don Lindberg, Norm Whitehurst, Joseph Simpson, Pmp, Barot Sandipkumar, and Jeremy Cheairs.
How can I contact Houda Elfallah?
You can use AeroLeads to view verified contact signals for Houda Elfallah at Diversified, including work email, phone, and LinkedIn data when available.
What schools did Houda Elfallah attend?
Houda Elfallah holds Bachelor Degree, Computer Science from Ecole Privee Des Sciences Informatiques De Bordeaux.
What skills is Houda Elfallah known for?
Houda Elfallah is listed with skills including Itil, Servers, It Service Management, Bmc Remedy, Configuration Management, Service Management, Sla, and Leadership.
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